Customer Service Project Manager

Kevin R. Kelley

**** ******* ****** ***** ***, CA 92705

Vision rInnovation rResults 949-***-**** *****.******@*****.***

Visual Design / Graphic Communication Artist

Conveying Ideas Expressing True Eloquence

From pencil to paper and reflection to design, bring emotions to life through creative

media and visual communication. Where imagination meets the road, deliver enterprise

graphic design and project management solutions for individuals, small businesses, and

corporate level clientele. Lead through the process of conceptual image to the artistic

reproduction of multimedia ventures via diverse mediums that will ultimately yield profit

and win satisfaction. Near completion of B.A., Digital Arts and prepared to display

portfolio.

Notable attributes comprise

Customer Service Value Web, Print, Media & Graphic Trends Contract Negotiation

Relationship Establishment 2D & 3D Animation Company Background Diversity

Team Development & Supervision Marketing Materials & Preparation Process Analysis,

Quality Assurance

Project Planning & Implementation Innovative Design Methodology Deadline Follow-

Through

Synopsis: Expertise engages a blend of freelance operation with 15 years total graphic

design planning [primarily] in the print industry. Also supervised the production of

personnel involved in warehouse/call center atmosphere.

Career milestones

+ Contributed to the account growth and graphic design for American Quality Mail Media.

+ Established, expanded, and sustained viable business relationships with clients,

service providers, subcontractors, vendors, and professional colleagues in building

business rapport and providing state-of-the-art results.

+ Prepare proposals, negotiate contracts, extract concepts, and provide creative

solutions to customers and clients in the development of sales strategies and marketing

initiatives.

+ Recruited as volunteer project manager from concept-to-market supervising team of

programmers, writers, and editors in the design of a massively multi-player online game

(MMO).

+ Create branding tools and website planning for a variety of business ventures and

industries: realtors; medical; dental; orthopedic; and optometric.

+ Planned and developed innovative artwork for 100+ customers in latest role, inclusive

of specific graphic design requests.

+ Specialize in custom graphic design, color separations, graphic reconstruction and

planning, and developing plates for offset press printing.

+ Designed imaginative illustrations for publications inclusive of creature designs,

scenery backgrounds, and character configurations as an independent designer for TSR

(Dungeons and Dragons).

APPLICATIONS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Illustrator

Photoshop

InDesign

Flash (AS2)

QuarkXPress

Corel Draw (basic)

Dreamweaver

Adobe/AcrobatHTML

product catalogs flyers brochures posters T-SHIRTS

logos letterhead business forms website design online catalogs business cards

apparel product demonstrations internet commerce promotional products

marketing material newsletters sales presentations CONVENTION BOOTHS

Relevant experience

Graphic/Media Specialist, American Quality Mail Media 2 Santa Ana, CA 9/2010Present

Graphic Designer/Customer Service Representative, Aliso Creek Printing 2 Laguna Niguel,

CA 9/20099/2010

Account Manager/Customer Service Representative, EPI 2 Irvine, CA 20072008

Graphic Designer/Production Manager, A-west Print 2 Westminster, CA 19952007

Independent Graphic Designer, TSR (Dungeons and Dragons) 2 Chicago, IL 19901992

education

B.A. Candidate, Digital Arts; Major: 2D and 3D Animation California State University of

Los Angeles (Confer 2012)

A.A., Arts and Letters Golden West College, Huntington Beach (2004)

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