Customer Service Assistant
Resume:
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Carmen Freund
Carmen M Freund MPH
Carmen M. Freund
Brown Deer, Wisconsin 53223
Home 414-***-**** Cell 414-***-****
Email: *************@*****.***
Education
Master of Science Public Health graduation-08/2010
Capella University-Minneapolis, MN
Bachelor of Business Administration - 12/2007
Bryant Stratton College - Milwaukee, Wisconsin
Associate of Applied Science Medical Assistant, 08/2005
Employment History
St Luke Medical Aurora Health Care: SLM/AHCResearch Data Specialist09/02/2008 to present
Creates and maintains Research data for collection and database. Provides research
support to clinical research staff and to the Manager of Clinical Trials Office. Tracks
study activities, collects data and independently compiles the data into meaningful
reports for the department, physicians, sponsors and national coordinating groups. Support
Oncology / gynecology research register and submit queries collect and ship specimens for
specific studies. Current classification for GOG Gynecological Oncology Group is listed as
a DM2.
Children's Hospital of Wisconsin: CHWClinic Assistant/Secretary CMA CNA08/1998,to 08/2008
Division Ambulatory Asthma /Allergy, Dermatology/Laser, Gastroenterology, Endocrinology,
Neurology and Adolescent Clinic, PICU, Radiology Assistant. Obtain patient history and
vital signs. Scheduling and billing, including various responsibilities specific to the
specialty clinic.
Bryant Stratton College - BSC/PSC
Clinical instructor BSC11/2007 to the 08/2008
Instructor: Medical Assistant Program PSC- 01/2007 to 07/2007
Adjunct Instructor: Medical and Administrative Assistant program.
Instructor for Anatomy and Physiology, Intro to Health Care, Medical Terminology and
assist with Clinical procedure competencies.
Medical College of Wisconsin: MCWClinical Research Assistant III: Division of Epidemiology-Population Health 11/ 2006 to
09/2007
Research:
Coordinated screening and recruitment of potential candidates for a blood pressure study
at area pharmacies. Collected/entered study data and reported information to principal
investigator.
Coordinate the recruitment of potential screeners including training and follow-up for
area pharmacies participating in the Team Study.
Monitor and manage screeners for recruitment.
Identified solutions to obstacles encountered in participant research recruitment.
Screened clinic patients for possible inclusion in on-going vascular anomalies
dermatology research study.
Provided screening instruction to pharmacy staff for blood pressure study at specified
pharmacies.
Westmoreland Healthcare - Waukesha, Wisconsin
Certified Nursing Assistant/Secretary Elderly Care Alzheimer/Medical Surgical
Administrative CoordinatorJuly 1995 to August 1998.
Karlson and Carlson Law Office: Milwaukee, Wisconsin
Personal Secretary: Family law - October 1995 to December 1997.
First Bank/US Bank - Milwaukee, Wisconsin
Lock box, bank by mail and personal banking clerk for area businesses -
November 1988 to July 1995.
St James Grade School "Milwaukee Wisconsin
Lunch Project Program Coordinator-September 1986 -1988
Schedule, purchase and developing appropriate menus. Recruit and secure volunteer staff.
Milwaukee Valve Company - Milwaukee, Wisconsin
Human Resource- Payroll timekeeper, employment recruiter, insurance benefits adjuster -
September 1974 to October 1979
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Certifications
CBP Certified Business Professional (2007)
CMA Certified Medical Assistant AAMA (2012)
CNA Certified Nursing Assistant
CPR Basic Life Support BLS (2011)
The Collaborative Institutional Training Initiative (CITI)Certification (2008)
IRB training ongoing
Professional Experience
Research Data Specialist
Support Oncology / gynecology research register and submit queries collect and ship
specimens for specific studies. Current classification for GOG Gynecological Oncology
Group is listed as a DM2.
Ongoing training in GCP and ICH pertaining to clinical research trials. Maintain
regulatory documents for Principle Investigators, sub- investigators and research
coordinators. Address and maintain protocol compliance with regards to certifications and
licenses, including CLIA and CAP and: Form FDA: 1572 all within the scope of research.
Design a training manual for GOG affiliates and co-lead in a training exercises for GOG
affiliates.
Clinical/Administrative
Performed EKGs, PFT, urinalysis, and other standard procedures.
Assisted physician with patient exams and procedures.
Performed immunizations, injections, and lab draw.
Communication
Maintained ongoing communication with research faculty and staff and involved sites.
Developed and implemented a customer service telephone etiquette-training program for
health care workers at Children's Hospital of Wisconsin and at the Bryant Stratton
Professional Skills Center.
Developed a customer service presentation pertaining to SOP
Collaborated on the development of program materials including educational materials, and
marketing materials.
Awards/Community Out-Reach
Certificates of academic recognition from Bryant Stratton.
Employee recognition customer service certificate.
Served as a Business Connects mentor for the associate degree program at Bryant Stratton.
References
Jane Morley Kotchen MD, MPH
Professor of Epidemiology
Medical College of Wisconsin
8701 West Watertown Plank Road
Milwaukee, WI 53226
Contact # 414-***-****
Email: ********@***.***.***
Kathleen Olewinski, MS, RHIA, NHA, FACHE, CMA (AAMA)
Faculty, Health Care Administration Program
University of Wisconsin " Milwaukee
Enderis Hall " Room 411
2400 E. Hartford Avenue
Milwaukee, WI 53211
Contact # 414-***-****
Email: **********@***.***
Anne Wolfe BSN, RN
Ambulatory Manager, Department of Dermatology
Children's Hospital of Wisconsin
9000 West Wisconsin Avenue
Milwaukee, WI 53201
Contact # 414-***-****
Email ******@***.***
Linda Rabinowitz MD
Associate Professor, Department of Pediatrics (Dermatology)/Director, Laser Clinic
Children's Hospital of Wisconsin
9000 West Wisconsin Avenue
Milwaukee, WI 53201
Contact # 414-***-****
Email: ************@*****.***
Carol Thomas BS MT CCRC
Clinical Research Coordinator
Aurora Health Care Department of Clinical Research
2801 West KinnicKinnic River Parkway Suite 480
Milwaukee Wisconsin 53215
Contact: 414-414-***-****
Email: *****.******@******.***
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