Customer Service Quality Assurance
Resume:
Technical Support (Skagit)
*************@*******.***
Paul Kelly
Mount Vernon, WA 98273
Objective
A position using my computer software, hardware, and customer service skills.
COMPUTER EXPERIENCE
Microsoft Office 2007, 2010
Acronis True Image 2010
Adobe Acrobat Professional
MySQL
Terminal Services Client
WSFTP
AutoIT
Windows 7 Professional, Ultimate
Windows XP Professional
Windows NT Workstation
Citrix Management Console
Microsoft Endpoint Protection
Lenovo laptop support
HP desktop support
Customer Technical Support
Knowledgebase Management
Quality Assurance and Testing
Research / Report Writing
Document Review
Technical Support / Customer Service
Supported users by fixing PC hardware, software, and operating system problems
Rebuilt PC's by installing OS, required updates, and applications
Eradicated computer viruses
Provided solutions to customers of software products and services
Information Management
Managed health information by sorting, organizing, and distributing it to health professionals
Supported title and escrow personnel and customers by providing accurate and timely information
Maintained an online software knowledgebase
Employment History
IT Support Technician -- Smith Gardens, Inc., Bellingham, WA 2/2012 -- 8/31/2012
Health Information Assistant -- Mira Vista Care Center, Mount Vernon, WA 2/2011 -- 11/2011
Title Assistant -- Guardian Northwest Title Company -- Mount Vernon, WA 8/2005 -- 9/2008
Order Processing - Commonwealth Land Title Company, Martinez, CA 12/2004 -- 1/2005
Technical Support Representative -- ADP, San Ramon, CA 8/2004 -- 9/2004
Order Desk - Ticor Title Company 6/2003 -- 8/2004
Quality Assurance Engineer - Allegis Corporation, San Francisco, CA 3/2002 -- 3/2003
Customer Service Representative - CENCAL Insurance Services, Inc., Danville, CA 11/2001 - 3/2002
Associate Sales Specialist, - Irwin Home Equity, San Ramon, CA 8/2001 - 11/2001
Quality Assurance/Support Engineer - Allegis Corporation, San Francisco, CA 10/1998 - 4/2001
Technical Support Engineer - Wallop Software, Foster City, CA 11/1996 - 10/1998
Support Specialist - Open Text Corporation, Mountain View, CA 10/1995 - 9/1996
Education
2009 Skagit Valley College
Medical Billing and Coding Certificate
1995 NRI School of Computer Programming
Computer Programming Diploma: High Honors
1985 Marietta College, Marietta College
BA
Contact this candidate