Customer Service High School

Holly Tidwell

Email: ********@******************.***

Address:

City: Graham

State: TX

Zip: 76450

Country: USA

Phone: 940-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager with over 6 years experience skilled with working with a diverse group of people. Recognized as a solid team player and reliable associate. Exceptional data entry and customer service skills.

Educational Background:

High School Dipolma from Cochise college, Prescott AZ 1/2001 to 11/2000 (CNA)

High School Dipolma from Cochise College, Prescott AZ 1/2001 to 9/2012

High School Dipolma from Camp verde High School, Prescott AZ 1/2001 to 9/2012

Job History / Details:

Professional Overview

Energetic and reliable office manager with over 6 years experience skilled with working with a diverse group of people. Recognized as a solid team player and reliable associate.

Exceptional data entry and customer service skills.

Summary of Skills

Attention to detail

Meeting deadline

QuickBooks

Inventory systems

Filing and data archiving

Administrative operations

Project planning

Self-starter

Schedule management

Administrative support

Guest services

Reservations and booking system experience

Front desk training

Listening skills

Bookkeeping

Exceptional multi-tasker

Individual tax returns

Dementia and Alzheimer's knowledge

Wound care

Feeding assistance

Charting

Valid driver's license

Trustworthy

Compassionate caregiver

Efficient and reliable team player

Efficient and reliable team player

General housekeeping ability

Work Experience

February 2007 to September 2012

Lakeshore Lodge And Marina Graham, Tx

Manager

Made and confirmed reservations, Greeted, registered and assigned cabins and Rv spaces, performed bookkeeping activities, such as balancing accounts, Prepared accurate financial statements at end of the quarter,Prepared financial pages for presentation to senior management.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.Successfully handled 50 to 70 bills per day.

February 1999 to January 2006

The Arbors Heath care Camp Verde, Az

CNA

Maintained accurate records of patient care, condition, progress and concerns.

Observed and documented patient status and reported patient complaints to the case manager.

Monitored vital signs, such as blood pressure and pulse.

Read and recorded temperature, pulse and respiration.

Responded appropriately to the physical, emotional and developmental needs of patients.

Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Collected urine and fecal samples.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Documented resident records on daily flow sheets.

Reported any unusual circumstances in the patients' condition or environment.

Provided patients and families with emotional support.

Administered simple range of motion exercises.

Positioned residents for comfort and to prevent skin pressure problems.

Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

Transported patients to other areas of the hospital in wheelchairs and gurneys.

Cooked appetizing and satisfying meals and snacks.

Provided transportation, assistance and companionship to clients.

Facilitated games and other activities to engage clients.

Answered patient calls for care and feeding.

Tended to patients with chronic illnesses.

Education

01 Cochise college Prescott, Az

Certificate of nursing CNA

Completed Nurse Aide Competency Evaluation program

Home Health Aide Competency evaluation

Coursework includes Adulthood and Aging, Life Cycle Nutrition and Psychosocial Development.

General Studies

03 Cochise College Prescott, AZ

certificate of accomplishment Massage therapist

Certificates: Massage therapy Trained in Massage Therapy, Aromatherapy and Energy Healing

99 Camp verde High School Camp Verde, Az

High School Diploma Basic

High school diploma

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