Customer Service Quality Assurance
Resume:
The Huntington Company
Geospatial Consulting by Anne Marie Huntington
Home Page
Current Resume
Work Samples
Writing Samples
Info Dissemination
APA Methodology
APA Recommendations
Guestbook
Current Resume
Anne Marie (Powell) Huntington
3003 Grays Gable Rd. Laramie, WY 82072
307-***-**** *********.**********@*****.*******://www.thehuntingtonco.com
Accomplished technician with excellent communication skills coupled with enthusiasm and
creativity to develop innovative solutions to new challenges. Ability to leverage
applicable business experience with solid academic credentials. Specializations in
Transportation, Water, Environmental Planning, GIS and GPS.
GIS EXPERIENCE
GIS Specialist01/200811/2008Xcel Energy, Denver, CO
-Maintained statewide utilities dataset to ensure QA/QC of critical infrastructure and
Federal Mandate REQ
-Troubleshot beta version software challenges, assuring deadline adherence
GIS Coordinator - Contract09/2004 - 02/2005Bishop-Brogden Associates, Inc., Englewood, CO
-Led Cartography Department production efforts, and managed production team
-Created digital maps/graphics with Corel Presentations, Adobe Photoshop/Illustrator, and
ESRI ArcGIS 9.2
-Provided real-time solutions and digital imagery/graphics for ongoing client projects
GIS/GPS Training/Hardware Consultant - Contract03/2004 - 04/2004University of Wyoming Technology Transfer Center, Laramie, WY
-Designed and conducted GIS and GPS technology training program for 15 students
-Analyzed technological needs of the project and clients
-Trained staff, management, and data collection team for technical proficiency
-Researched and recommended hardware and software solutions
GIS Analyst - Contract06/2004 - 08/2004Intrado Inc. via Volt Technical Services Group, Longmont, CO
-Created GIS maps of wireless cell sector and VOIP service for E9-1-1 response using
ArcView 3.3
-Assured data and output quality by checking team documents for accuracy
-Provided ongoing spatial and cartographic analysis to support wireless carrier clients
and support teams
Urban Transportation and Technology Consultant09/2000 - 04/2002Booz Allen Hamilton, Inc., San Francisco, CA
-Wrote and edited technical documentation, analytical reports and training/educational
materials
-Trained California Department of Transportation in operation of ArcView 3.2 GIS software
-Presented and developed technical training courses
-Created GIS/GPS maps and graphics for reports, technical documentation and training
materials
-Designed and administered California Highway Performance Management System Website
-Consulting clients: US EPA, Colorado DOT, Denver Regional Council of Governments
Quality Control Team Lead/GIS SpecialistContract05/2002 - 08/2002AT&T Broadband/TekSystems, Martinez, CA
-Supervised a staff of up to 8 employees
-Trained new and temporary staff
-Acted as primary client contact
-Provided quality assurance of team databases and gave final approval before submission
to client
-Created layouts and GIS project files using MapInfo 8 and AutoCAD 2000
GIS/GPS/Environmental Planning Intern - 09/1999 - 05/2000US Environmental Protection AgencyDepartment of Public Works, Laramie, WY
-Initiated a Community/Landowner Education Program with educational tools in diverse
media
-Used an EPA 319 grant to study potential sources of contamination to a municipal water
system
-Located transportation corridors, wells, septic systems, tanks, quarries, springs, etc. -
Trimble Pro-XRS GPS
-Digitized Aquifer Protection Area from paper United States Geologic Survey base map
E-BUSINESS EXPERIENCE
Outreach Consultant11/10-currentBig Hollow Food Co-Operative, Laramie, WY
-Created and maintained company website and Facebook page
-Collected and edited minutes at Board of Directors meetings
-Performed outreach activities at community events
Administrative Assistant03/200909/2009Galvan & Fritzen, Laramie, WY
-Answered telephones and coordinated four lines of business communication for busy law
office
-Processed and kept accurate records of all incoming and outgoing mail
-Maintained all client billing, office receivable/payable accounts, and filing system
-Updated calendars and assured adherence to business and legal deadlines
-Compased letters and emails facilitating attorney/client and staff communication
Senior Customer Consultant06/2005 - 06/2006FedExKinko's Commercial Production Center, Denver, CO
-Provided excellent business communication and established relationship for statewide
industry clients
-Managed eCommerce Document Solutions website orders/issues
-Communicated detailed stock, digital graphic, printing/production specifications to
vendors/production staff
-Created/Edited/Updated all necessary websites and print documentation related to the
eCommerce system
eBusiness/Web Consultant/Promotions/Photographer04/200512/2006ScienceArtists Inc. LLC, Denver, CO
-Assisted clients with technological/web presence needs: website functionality, online
image
-Provided digital graphics/imagery through multimedia, print, customized digital
photography and video
-Facilitated web presence: domain registration, website publishing, dynamic content
-Designed, built, and maintained client website throughout its lifespan
Technical Support/Computer Lab Assistant11/2003 - 05/2004Information Technology Department, University of Wyoming, Laramie, WY
-Providing technical support and training to students and faculty in UW computer
laboratories
CONTRACT/TEMPORARY EMPLOYMENT
eCommerce/Telecommunications ConsultantContract05/2006 - 06/2006Prologis, Denver, CO
-Managed conversion of telecommunication technology platform for MCI, QWEST, and other
regional clients
-Recommended re-organization/upgrades to eCommerce and Customer Relationship Management
Systems
-Audited billing/services accounts to ensure quality service, timely billing response,
and accurate invoicing
Consultant/Webmaster/Website Design - Contract03/2003 - 07/2004Laramie Area Chamber of Commerce, Laramie, WY
-Marketed Laramie Chamber of Commerce via web presence and created marketing graphics
-Analyzed details of current IT environment: infrastructure, employee skill sets,
hosting, and website tracking
-Trained a team of 4 clients on dynamic website design, structure, maintenance and MS
FrontPage 2003
-Recommended improvements to infrastructure, software assets, and service level upgrades
Technical SupportContract07/1999 - 09/1999
America Online via StarTek, Laramie, WY
-Provided informed technical support and troubleshot hardware, software, and
infrastructure issues
-Improved customer morale by handling frustrated and often irate customers with pleasant,
efficient assistance
EDUCATION
Professional Certification in GIS,
Wyoming Geographic Information Science Center, Laramie, WY
Currently enrolled, completion expected by 2012
Masters of Science in E-Business, 2004
The University of Wyoming, Laramie, WY
Bachelor of Science in Geology with Honors, 1994
The Colorado College, Colorado Springs, CO
SOFTWARE/LANGUAGES
Windows 7/2000/XP, MS Office: Word, Excel, Outlook, PowerPoint, Access, ESRI ArcGIS 9.3,
ArcView 3.2, ArcINFO, Maptech TOPO! 2.0, MapInfo Pro 6.5, MapMarker 8.0, Trimble
Pathfinder Office, AutoCAD 2004, Small World, Adobe Photoshop CS5, Adobe Dreamweaver CS5,
Illustrator 8.0, PageMaker, InDesign, Corel Presentations, MS Visual Studio, MS FrontPage
2003, Visual Basic, DB2, SQL, HTML, PeopleSoft, Microsoft CRM, SPSS, Apple Macintosh,
MathType, Word Perfect, Quattro Pro, FedEx Kinko's OTP/Docstore OnlinePROFESSIONAL AFFILIATIONS
Toastmasters,
San Francisco, CA 9/2000 - 4/2002
-Perfected public speaking skills and conducted numerous presentations on a variety of
topics to diverse groups.
SKILLS
Excellent written and spoken communication skills; accomplished public speaker;
technology training; written documentation and editing skills; complex systems analysis;
sales; customer service; some French and Spanish.References, letters of recommendation, work samples, and a chronological format resume
are available upon request.
Content copyright . The Huntington Company. All rights reserved
Contact this candidate