Brytany Wynne

Email: abot47@r.postjobfree.com

Address:

City: Amarillo

State: TX

Zip: 79106

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated individual with over four years of work in the mental health and social services. Team oriented with a strong track record of establishing solid relationships with clients, co-workers and local agencies. Compassionate, solutions-oriented and devoted to providing exceptional care for people in the community. Well educated and still persevering to further my education as I finish my thesis to gain a master's degree in psychology by Spring, 2013. Experienced in customer service, service coordination, student counseling, clerical duties, communicating with individuals in the mental health field (clients and professionals), planning, organizing, multi-tasking and handling highly stressful situations.

Educational Background:

High School Dipolma from West Texas A&M University, Canyon TX 1/2001 to 10/2012 (Psychology)

High School Dipolma from Lamar Community College, Canyon TX 1/2001 to 10/2012

High School Dipolma from West Texas A&M University, Canyon TX 1/2001 to 10/2012

High School Dipolma from West Texas A&M University, Canyon TX 1/2001 to 10/2012

Job History / Details:

Professional Summary

Dedicated individual with over four years of work in the mental health and social services. Team oriented with a strong track record of establishing solid relationships with clients, co-workers and local agencies. Compassionate, solutions-oriented and devoted to providing exceptional care for people in the community. Well educated and still persevering to further my education as I finish my thesis to gain a master's degree in psychology by Spring, 2013. Experienced in customer service, service coordination, student counseling, clerical duties, communicating with individuals in the mental health field (clients and professionals), planning, organizing, multi-tasking and handling highly stressful situations.

Skill Highlights

Experience with CPS.

Experience with the Department of Aging and Disability Services.

Experience with mental health local authorities and providers throughout Texas.

Experience utilizing and planning crisis intervention techniques.

Educated and minimally experienced in suicide risk assessments.

Familiar with community resources.

CPR certified.

Extensive knowledge of and experience with computer programs anywhere from Microsoft Office (word, excel, spreadsheet) to SPSS, IServe and CARE.

Exceptionally fast learner.

Strong work-ethic.

Computer skills including a typing proficiency of 80 wpm.

Able to adapt to situations quickly and efficiently.

Able to manage time and work efficiently.

Clerical duties such as answering the phone, scheduling appointments, filing, organizing, multi-tasking, billing, registration, in-take assessment.

Establishing rapport with clients, co-workers and individuals within the community.

Strong communication skills.

Medicaid familiarity.

Exceptional problem solving skills.

Expert case management skills with experience in large case loads.

Educated and experienced in documentation skills.

Education and experience communicating with, implementing treatment plans for and generally dealing with those suffering from mental illness.

Able to work independently or in a group setting.

Self-motivated and directed.

Does not require excessive instruction or management.

Accomplishments

100 hour practicum at the Professional Counseling and Biofeedback Center with their intensive outpatient program for substance abuse.

This included intake assessments, observing the implementation of treatment plans in a group therapy setting.

300 hour practicum working with the Amarillo Police Department and working as a student counseling with one client.

This included riding with members of the crises intervention team with the Amarillo Police Department. These individuals respond to calls related to mental health issues. Please inquire for further details or information.

The second part of the practicum I met with a white male once a week for individual therapy. I established and implemented a 12 week treatment plan. By the end of the 12 weeks, the client was comfortable and confident to end therapy.

Currently managing a caseload of approximately 40 clients.

Awarded an athletic scholarship (softball) for two years at a Lamar Community College in Colorado and for one year at West Texas A&M University.

Professional Experience

January 2005 to July 2005

Monkey Bizness Denver, Colorado

Party Manager

Worked part-time hours interacting with children and their parents, assuring the safety of the children as well as the entertainment. Also responsible for booking reservations via phone and in person, utilizing paperwork and the computer. Some responsibilities in money handling and using the phone; answering it and attending to any questions or concerns and calling customers to remind them of a reservation or follow up a voicemail that was left.

September 2010 to October 2012

Texas Panhandle Centers Amarillo, Texas

Service Coordinator II

I am currently working with this company and work at least 40 hours per week. I am very successful at my job and am able to multi-task efficiently, handle a caseload with at least 35-40 clients and complete a large amount of documentation and paperwork. I work for individuals suffering from intellectual development disorder (IDD) or related disorders such as Aspbergers and Autism. I effectively communicate with the clients that are able to do so and have built strong relationships with all of them while maintaining a professional boundary. I effectively communicate with my immediate supervisor and offer suggestions and feedback on documents as most are still "a work in progress". I have successfully generated several personal documents that have spread throughout the department and have become commonly used items for monthly monitoring by all service coordinators. Although it is not a part of my job description, I have implemented by education in minor ways with a few of my clients by offering suggestions, feedback or opening a line of communication. I am responsible for seeing all of my clients at least once a month and must travel to Wheeler, Shamrock and Wellington to do so for about 10 of them. I am also responsible for monitoring and ensuring the competence of service providers for each of my clients. Client have a Person Directed Plan that lists all the services and supports they request and/or require. Service Providers are responsible for giving them those services. In my years at this position I have become very familiar with CPS, APS, DADS, DARS, Medicaid, Medicare and the Social Security Administration. I am competent with the computer programs IServe and CARE. I meet my deadlines on a daily, weekly and monthly basis. I have met goals that I have established for myself and have received very positive feedback from my superiors. I am highly organized and work very effective and efficiently.

August 2009 to September 2010

Professional Counseling and Biofeedback Center Amarillo, Texas

Front Office Personnel

I worked part time, at around 20-21 hours per week. My primary responsibility was to maintain the front window, which consisted of checking in existing clients, collecting co-pays and fees, instructing new patients on paperwork that needed to be filled out and taking copies of insurance cards. I also held partial responsibility for answering the phones which had an extremely large variety of different outcomes. I completed intake assessments, which includes having a thorough knowledge of psychological protocols such as those for IOP (intensive outpatient group).

I had to be able to successfully place a potential client with the appropriate counselor based on their needs and insurance. I was HIPAA certified and maintained a professional manner that revolved around such guidelines. I interacted with approximately ten different providers simultaneously and was therefore proficient at handling schedules and paperwork, distributing everything to where it needed to be and was able to competently communicate with those providers based on their needs. I also administered and scored psychological evaluations for police academy applicants. These tests must be done efficiently and in a timely manner for the psychologist who will use them to clear these individuals for work. These tests include the NEO and the PAI. I also scored the SASSI for a chemical dependency counselor deciding on whether a patient will be entering IOP or not. One of the most important aspects was the face to face communication and interaction with clients at the window and on the phone. With some being in very sensitive situations, I had to be fully aware of my own words and tone of voice at all times, remaining calm and handling a situation with all the skills that I have successfully learned in college.

August 2008 to February 2009

Holiday Inn Amarillo, Texas

Front Desk Clerk

Worked an average of 32-35 hours a week making reservations in person or by phone. Checking in guests who both had a reservation or just walked in. Was responsible for knowing OPERA computer system, extensive knowledge of the workings of the hotel, answering the phone, handling any complaints (including taking something up to a room if necessary or delegating responsibilities appropriately), extensive money handling (including cash, checks, and credit cards), keeping paperwork up-to-date, organizing large groups into appropriate rooms, and knowledge of the surrounding area in order to answer any question of places to eat or some form of entertainment.

June 2009 to August 2009

Cleartalk Wireless Amarillo, Texas

Retail Associate Lead

Worked around 32 hours per week helping existing customers pay their bill, adding lines, creating family plans, buying accessories, upgrading service or phone, and any other customer service that may be required. I was also responsible for setting up new customers and therefore knowing the plans, rates, prices, coverage and any promotions that were currently in effect. Associates are also responsible for having knowledge of all the phones that are available for purchase to not only promote the phone, but also in case of any problems a customer may come in with. Lead responsibilities include managing those who work at the kiosk (4-5 people), and handling any situations that may arise as well as daily tasks.

Education and Training

2005 Eaglecrest High School Aurora, Colorado

General

I graduated with honors and already completed about 20 hours of college credits. I also graduated with accomplishments in athletics, high GPA, and advanced placement.

2007 Lamar Community College Lamar, Colorado

Science

I graduated with a 3.6 GPA and also received an athletic scholarship to attend this community college.

2010 West Texas A&M University Canyon, Texas

Psychology

I originally began working for by bachelors as a pre-med major. I changed my major after my junior year to psychology. Therefore it took me 5 years instead of 4. I graduated with a 2.9 GPA.

2013 West Texas A&M University Canyon, Texas

Psychology

I am currently in the process of finishing my master's degree in psychology. I currently have a 3.7 GPA with one class left to take in Spring, 2013 and my thesis. Pending the status of my thesis, I plan to graduate in May, 2013.

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