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Customer Service High School

Location:
Festus, MO
Posted:
October 06, 2012

Contact this candidate

Resume:

Melanie Lea

Email: abot3a@r.postjobfree.com

Address:

City: festus

State: MO

Zip: 63028

Country: USA

Phone: 636-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Nurses Assistant with advanced knowledge of Alzheimer's and dementia. Skilled with good knowledge and understanding of development factors specific to adult and geriatric residents.Experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment with good knowledge and understanding of development factors specific to adult and geriatric residents.

Educational Background:

High School Dipolma from hazelwood central high, Florissant MO 1/2001 to 10/2005 (general)

Job History / Details:

Professional Summary

Certified Nurses Assistant with advanced knowledge of Alzheimer's and dementia. Skilled with good knowledge and understanding of development factors specific to adult and geriatric residents.Experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment

with good knowledge and understanding of development factors specific to adult and geriatric residents.

Licenses

CNA License

CPR/First Aid Certification

Class E Operators License

Skill Highlights

Computerized charting

Problem resolution

Strong medical ethic

Critical care nursing

Patient positioning

Oxygen machine maintenance

Tracheotomy care

Colostomy care

Obtaining/charting vital signs

Enthusiastic caregiver

Phone communication

Prioritizing/managing deadlines

Organizational skills

Inpatient and outpatient care

Patient-focused care

Excellent communication skills

Microsoft Word, Excel, PowerPoint

PowerPoint knowledge

Neat, clean and professional appearance

Comfortable standing for long time periods

Math and language skills

Fast and efficient service worker

Excellent multi-tasker

Strong mechanical skills

Strong written and verbal communication skills

Patient transporting

Customer service

Specimen collection/processing

Hospice care provider

Healthy meal preparation

Feeding assistance

Mobility assistance

Body mechanics

Daily living activity assistance

Diabetes, Hospice, and Stroke Patient Care

CPR certification

Conflict resolution

Wound cleaning/care

Creative problem solver

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Microsoft Word proficiency

Detail-oriented

Clear communicator

Organizational skills

Professional Experience

August 2012 to Current

Corroperative home care festus, mo

CNA

Responsible for primary care and medication management.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's.Ensured HIPAA compliance.

Assisted patients with multiple chronic diagnoses, including COPD and asthma.Took and recorded patients' temperature, pulse and blood pressure. Assisted patients with daily functions.

May 2012 to September 2012

Scenic Nursing & rehab festus, mo

CNA

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift. Ensured HIPAA compliance. Cared for patients with strokes, head traumas, comas, and intracranial hematomas. Provided care for patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.

June 2010 to April 2012

Woodland Manor Arnold, mo

CNA

Frequently commended for maintaining the safety, respect and dignity of residents. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.Ensured HIPAA compliance. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Assisted patients with multiple chronic diagnoses, including COPD and asthma. Followed infection control procedures. Maintained patient privacy and confidential patient information. Took and recorded patients' temperature, pulse and blood pressure. Assisted patients with daily functions. Monitored fluid intake and output levels. Provided quality nursing care in accordance with resident care policies and procedures. Completed all daily living tasks to enhance the quality of life of elderly patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Helped residents with bathing, dressing, feeding, lifting and transferring.

September 2007 to March 2010

Investment Reality st.louis, mo

Cleaner

Accurately read, understood, and carried out written instructions. Planned work and determined appropriate tools and equipment. Managed work with little supervision. Painted building structures. Cleaned residential and commercial buildings after construction/rehab. Performed major cleanouts.

July 2005 to February 2008

mcdonalds st.louis, mo

production manager

Managed crew members in a designated area for performance and safe production of food products. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Operated the drive-through window and sales register quickly and efficiently. Served fresh, hot food with a smile in a timely manner. Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with co-workers and management.

Cross-trained and coordinated scheduling with team members to ensure seamless service. Prepared fountain drinks and ice cream items. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers.Assembled food orders while maintaining appropriate portion control. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Verified that prepared food met all standards for quality and quantity. Handled currency and credit transactions quickly and accurately.

Mastered Point of Sale (POS) computer system for automated order taking. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Reported to each shift on time and ready to work. Took initiative to find extra tasks when scheduled duties were completed. Diligently restocked work stations and display cases. Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times. Prepared items according to written or verbal orders, working on several different orders simultaneously. Prepped items for later use to save staff time during busy hours.Earned management trust by serving as key holder, responsibly opening and closing store. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Cross-trained and provided back-up for other crew members when needed.

Education and Training

2005 hazelwood central high florissant, mo

High School Diploma general

[3.5] GPA



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