Customer Service Manager

Brenda Grady

Email: ********@*****-*******.***

Address:

City: Meridian

State: MS

Zip: 39305

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Detail-oriented and driven Executive Assistant with 15 years proven expertise in problem solving and managing daily office functions.

Educational Background:

High School Dipolma from East Mississippi Community College, Scooba MS 1/2001 to 5/1996 (Business Management)

High School Dipolma from Kemper County High, Scooba MS 1/2001 to 10/2012

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Detail-oriented and driven Executive Assistant with 15 years proven expertise in problem solving and managing daily office functions.

Skill Highlights

Administrative support

Meets/exceeds goals

Self-starter

Attention to detail

Microsoft Office skills

Letters and Memos

Quick Books

Multi-Task Management

Organizational Skills

Time Management

Excellent Telephone Etiquette

Customer Service

Documentation

Typing/Data Entry Skills

Proficient Withe All Basic Office Machinery and Computer Software Programs

Critical Thinker

Reading Comprehension

Writing Skills

Core Accomplishments

1. Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

2. File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

3. Vendor Management:

Negotiated low vendor rates for office supplies.

4. Administration

Answered multiple phone lines, transferred calls to corresponding departments, organized, filed and maintained records for accounts payable and accounts receivable, etc.

5. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

6. Scheduling

Corresponded with clients through phone, fax, email and in person to schedule appointments and answer inquiries.

7. Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

8. Inventory Management

Managed inventory and office budgeting for supplies for busy office

9. Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

July 2011 to September 2012

Super 8 Hotel Meridian, Mississippi

General Manager

Managed team of twelve: five front desk professionals and staff of seven housekeepers. Strengthened company's business by enforcing the policy for Superior Customer Service. Trained, coached and mentored staff to ensure smooth adoption of new program. Greeted, registered and assigned rooms to guests. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Responded to guest comments or complaints. Verified customers' credit and established how the customer would pay for the accommodation.

November 2006 to February 2012

Sleep Inn Hotel

Front Desk Associate

Greeted, registered and assigned rooms to guests, issued room keys, and made and confirmed reservations. Kept records of room availability and guests' accounts. Posted charges, to ledgers manually or by using computers. Recorded guest comments or complaints, referring customers to managers as necessary. Computed bills, collected payments and made change for guests.

August 2001 to December 2003

KNRCF Dekalb, Mississippi

Office Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Oversaw inventory and office supply purchases. Responsible for all human resource operations, bookkeeping, and payroll. Reported to the Warden.

Education

1996 East Mississippi Community College Scooba, Mississippi

Associate of Arts Business Management

Associate's Degree in Office Administration

Graduated Top 10 percentage

Phi Theta Kappa

1979 Kemper County High DeKalb, Mississippi

High School Diploma College Prep

22 relevant units

Courses include Keyboarding, Business Mathematics and Report Writing

President of National Honor Society

3.85 GPA/Graduation Valedictorian

References available on request

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