Customer Service Human Resources
Resume:
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Elizabeth Goldstein
Helotes, TX 78023
Phone: 210-***-****
abot35@r.postjobfree.com
Objective:
To support the growth and profitability of an organization which provides a challenging
career and encourages advancements, training and rewards achievements.
Education:
Rockhurst University
Experience:
Summary of Qualifications
My background in business and human resources includes experience in finance, retail,
construction, manufacturing, consumer goods and services.
Over my 17 years, I have worked successfully in a number of different corporate cultures
and environments and I have provided both financial and human resource leadership.
Excellent accounting background (17 years), including: accounts payable, accounts
receivable, collections, general ledger and establish credit criteria for accounts,
significantly reducing bad debt.
Experienced in developing and training colleagues for future growth.Excellent human
resources background (10 years), including: new hires, recruiting,applicant screening;
employee orientation, payroll, evaluation and placement; safety and training; and benefits
planning.
Work Experience
Proofing Manager/Executive Secretary, Royal Management, San Antonio, TX
?Assist senior vice president and executive vice president in daily planning activities
for 265+ locations in 14 states.
?Responsible for conserving executive time by reading, researching, and routing
correspondence; drafting letters and documents; collecting and analyzing information;
creating company newsletters and flyers.
?Responsible with highly confidential correspondence; when necessary prepared replies to
routine correspondence for the executives.
?Responsible for administering employee evaluations for supervisors, and executives.
?Assisted with human resource department cold calling resumes, setting up scheduled
interviews, EEOC complaints, Department of Labor, Texas Work Force, and Workers Comp.
?Worked with the training and management of office personnel in the Proofing Department
in order to streamline paperwork and prevent company fraud both internal and external.
?Established and implemented performance and service standards.
?Ensured productivity in the Proofing Department to meet and exceed service and quality
standards.
April 2007-Nov. 2008
Supervisor10-12
?Payroll ADP
?Human Resources
?Training
?Policies & Procedures
?Customer Service
?Schedules & Calendar?s
?Conference Calls & Meetings
Business Manager, SA Quality Fence & Welding, San Antonio, TX
?Worked with training of office personnel and managers to develop new, strategic planning
for company?s growth.
?Developing Secretarial Training Program, which has successfully standardized procedures
and enhanced office workflow.
?Implemented and wrote job descriptions for the invoicing department, accounts payable,
accounts receivable, collections, contract, payroll, receptionist and document support
center.
?Oversaw operations of daily accounting operations 700 clients in accounts payable,
accounts receivable, collections, invoicing, payroll, contract and support center.
?Oversaw the Human Resources Department, which consisted of general hiring, terminating,
promoting, EEOC complaints and BBB complaints.
Aug. 2006-March 2007Supervisor 6-8
?A/P, A/R,
Collections
?Payroll ADP
?Customer Service
?Contracts
?Human Resources
Business Manager, Miner Fleet Management, San Antonio, TX
?Responsible for daily accounting functions including A/R, A/P, Collections, Credit and
payroll hours/budget-ADP.
?Implemented and developed the collection department.
?Restructured the Invoicing Department and Document Support Center.
?Implemented and wrote job descriptions for the Invoicing Department.
?Implemented system to improve the operational efficiency of the invoicing department to
adhere to the GAAP.
?Managed Accounting Staff consisting of professional and clerical positions.
?Developed training program for the accounting department to help standardized proper
procedures and enhanced teamwork and workflow.
August 2005-August 2006
Supervisor8-12Payroll ADP
?A/R, A/P,
Collections
?Purchasing
?Customer Service
?Training
?Policies & Procedures
Bookkeeper/Human Resources, Arrow International/Teleflex Medical, San Antonio,
TX/Reading, PA
?Responsible for managing Accounts Payable, Accounts Receivable, Collections and Payroll.
?Reconcile bank balances, record general ledger entries and assisted with month-end
closing.
?Established customer credit limits and set up new accounts for clients and vendors.
?Responsible for all billing to customers in the United States, Canada, Puerto Rico,
Mexico and Japan.
?Responsible for all General Human Resources procedures, which include hiring,
recruiting, terminating and promoting.
?Responsible for all health insurance benefits and policies.
May 1999-May 2005
Supervisor15-20Payroll ADP
?A/P, A/R, Collections
?General Ledger
?Customer Service
?Human Resources
?Training
?ISO-Policies & Procedure
Bookkeeper/Human Resources, New Dimension/Forum TV, San Antonio, TX
?Responsible for managing Accounts Payable, Accounts Receivable, Collections and Payroll.
?Responsible for establishing new customer accounts and credit limits.
?Responsible for inventory and tracking of products from overseas.
?Responsible for human resources, hiring, recruiting, promotions and terminations.
March 1991-April 1999
Supervisor6-10Payroll
?A/P, A/R,
Collections
?Customer Service
?Human Resource
Manager, Woolworth Corporation, San Antonio, TX
?Responsible for managing Accounts Payable, Accounts Receivable, Collections and Payroll.
?Responsible for Human Resources-hiring-training-recruiting.
?Responsible for daily banking, inventory and auditing.
May1985-Feb.1991
Education
Rock Hurst University Accounts Payable, San Antonio, Texas 2004
Rock Hurst University Accounts Receivable, San Antonio, Texas 2003
De Rosa Mangold Accounts Receivable, San Antonio, Texas 2003
De Rosa Mangold Accounts Payable, San Antonio, Texas 2003
Career Track Handle Accounts-Tact and Skill, San Antonio, Texas 2004
Career Track Self Discipline- Collections, San Antonio, Texas 2004
Comp Link- COBRA and HIPPA Compliance, San Antonio, Texas 2001
Computer Skills
Experience with software programs-MAS 200, Business Works Gold, Excel, Word, Access,
Power Point, Windows XP, ADP, Publisher, Computer Ease and Outlook
Honors & Awards
Awarded March of Dimes Participant award in Saving Babies Lives
Award for Excellent Collections & Tactics
Award for Excellence in Accounts Payable & Receivables
Letters of Recommendation from former employers
Giving back to community working for San Antonio Food
License
Bank Notary Public Commission & Contract SpecialistLanguages
English-Speak-Read-Write
Spanish-Speak-Read
Skills:
Strategic Planner
Team Player
Flexible
Dependable
Confidentiality
Creative Thinker
Problem Solver
Recruiting
Hiring Skills
Excellent verbal and written communication skills
Training & Development
Organizational Skills
Enthusiasm
Take Initiative
Reliable
Competent
Respectful
Other:
Current Job Title: Business Manager/Human Resource
Job Location Preference: TX-San Antonio
Job Type Preference: Permanent
Years Experience: 17
My Website:
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