Customer Service Sales
Resume:
Deborah Schultz
Email: ********@*************.***
Address:
City: Savanna
State: IL
Zip: 61074
Country: USA
Phone: 815-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am a work professional that has spent her work career learning as many skills as possible. I enjoy learning new things as well as teaching others. I am prolific with computers and I am comfortable with new technology. I am a hard worker and believe in giving 110percentage. I have owned and run several business. Knowledge of bookkeeping, payroll and tax filing. Accounts receivable. Customer Service Representative - Client Relations - Data EntryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 10 years of experience working in fast-paced environments. Solid team player with great positive attitude. Hands on associate willing to learn any and all tools required for the job. Creative individual that works hard to give the customer what they want.
Educational Background:
High School Dipolma from Willowbrook, Villa Park IL 1/2001 to 1/1980 (art)
Job History / Details:
Career Overview
I am a work professional that has spent her work career learning as many skills as possible. I enjoy learning new things as well as teaching others. I am prolific with computers and I am comfortable with new technology. I am a hard worker and believe in giving 110 percentage .
I have owned and run several business. Knowledge of bookkeeping, payroll and tax filing. Accounts receivable.
Customer Service Representative - Client Relations - Data EntryDedicated
Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Personable and responsible Cashier with 10 years of experience working in fast-paced environments. Solid team player with great positive attitude.
Hands on associate willing to learn any and all tools required for the job. Creative individual that works hard to give the customer what they want.
Core Strengths
Floor set design and visual displays
Large cash/check deposits
Training development
Markdown/promotional procedures
Cash management
Store maintenance
Local/state health laws
Inventory control
Shipping and receiving
Cash flow management
Telephone inquiries
Strategic sales
Invoice processing
Credit card processing
Telecommunication skills
Multi-line phone usage
Adaptability
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
MS Windows proficient
Problem solver
Fast learner
Courteous demeanor
Energetic work attitude
Trusted key holder
Active listening skills
Exceptional communication skills
Seasoned in conflict resolution
Sharp problem solver
Quick learner
Store maintenance ability
Opening/closing procedures
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.
Work Experience
August 2001 to June 2012
Facemakers Incorporated Savanna, IL
Artist/production associate
Purchaser/ supplies buyer. Product researcher. Customer relations. Inventory, record keeping. Training new associates. Floor production and management.
September 1996 to August 2001
Sullivans Savanna, IL
Shipping/Receiving, cashier
Logged daily shipped and received orders.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Processed daily invoices and billed renewed invoices to clients.
Maintained cleanliness and presentation of stock room and production floor.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Processed merchandise returns and exchanges.
Produced money orders for customers.
Accurately balanced cash drawer after every shift.
August 1990 to August 1995
JoAnn Fabrics Addison, IL
Department Manager
Organized weekly sales reports for the sales department to track product success.
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Generated sales and inventory reports with data from a variety of sources, maintaining a 100 percentage accuracy rate.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
July 1982 to September 1987
Mc Crorys Bensenville, IL
Office manager
Organized weekly sales reports for the sales department to track product success.
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Computed accurate sales prices for purchase transactions.
Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.
Trained new employees by providing knowledge of specific store tasks and policies.
Communicated with vendors regarding back order availability, future inventory and special orders.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Prevented store losses using awareness, attention to detail and integrity.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Handled payroll, all book keeping and inventories.
Handled all cash and deposits.
Educational Background
1980 Willowbrook Villa park, IL
GED art
Attended Computer programing and data entry business school. Graduated.
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