EMILY WRODA

Email: aboszm@r.postjobfree.com

Address:

City: Killeen

State: TX

Zip: 76543

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Relocating to Fort Meade MD in Jan 2013. Want to start working as soon as I get into town.My husband is Army and we will be stationed in Fort Meade for at least 4 years.So looking for something long term as well.

Educational Background:

High School Dipolma from Florida State College, Jacksonville FL 1/2001 to 3/2008 (General Education)

Job History / Details:

Career Overview

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Core Strengths

Training development

Excellent communication skills

Trusted key holder

Top sales performer

Telecommunication skills

Multi-line phone usage

Customer service expert

Proficient in cash management

Floor set design and visual displays

Local/state health laws

Inventory control

Shipping and receiving

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Work Experience

January 2011 to Current

Victoria's Secret Killeen, TX

Category Manager

Organized weekly sales reports for the sales department to track product success.

Recruited and hired highly qualified supervisors and sales associates.

Built associate connectivity with direct reports.

Supervised, motivated, and monitored team performance.

Partnered with direct manager to set and obtain performance goal, and objectives for direct reports.

Increased category sales by 21 percentage

Became number 1 in district sales for 2 categories.

Hired and developed over 30 associates.

Supervised and managed 20 associates.

Trained 3 associates who were promoted to supervisors.

February 2009 to August 2010

Anytime Fitness Yulee, Fl

Assistant Office Manager

Maintained a clean and organized office environment.

Consistently recruited new clients through marketing, social media, and partnering with other companies to promote "healthy lifestyles" for their employees.

Promoted a safe and interactive environment for club clients and members.

Attained facility targets, including revenue goals and member retention rates.

Increased clientèle membership by 5 percentage .

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise

Assisted customers in person and via telephone.

June 2006 to February 2009

The Golf Club * North Hampton Yulee, FL

Head Server/Bartender

Greeted guests and sat them at tables or in waiting areas

Helped with preparation, set-up, and service for catering events

Informed patrons of establishment specialties and features

Inspected dining and serving areas to ensure cleanliness and proper setup

Kept dining room and kitchen area clean by performing cleaning and laundry duties

Performed all transactions in a cordial, efficient and professional manner

Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events

Attempted to limit problems and liability related to customers' excessive drinking

June 2003 to October 2006

Books Plus /Lexington Ventures Inc. Fernandina Beach, Fl

Lead Book Associate

Stocked shelves and supplies and organized displays.

Operated a cash register to process cash, check and credit card transactions.

Helped customers with questions, problems and complaints in person and via telephone.

Answered questions regarding the store and its merchandise.

Shared product knowledge with customers while making personal recommendations.

Administered all point of sale opening and closing procedures.

Educational Background

Mar 2008 Florida State College Jacksonville, FL

Associate of Arts

References

Christine O'Brien, Store Manager

Victoria's Secret

Cell: 631-***-****

Email:

(former supervisor)

Kelly Brooker, Manager

Anytime Fitness,South East Fitness Repairs

Office:904-***-****

Email:

(former boss)

Donald M.Shaw Owner

Books Plus,Lexington Ventures Inc.

Email:

(former owner and boss)

Contact this candidate