Customer Service High School
Resume:
Jason Yates
Email: ********@*****-********.***
Address:
City: Huddy
State: KY
Zip: 41535
Country: USA
Phone: 606-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
Educational Background:
High School Dipolma from Belfry High School, Belfry KY 1/2001 to 6/2002 (Gen ed.)
Job History / Details:
Summary
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
Highlights
Cash handling and management
Cash register experience
Highly customer service-oriented
Goal-oriented
Self-sufficient
Positive and friendly
Approachable
MS Office proficient
Basic clerical knowledge
Flexible
POS software
Exact Software
Barcode scanner experience
40 wpm
Computer proficient
Consistent work history
Blueprint interpretation
Solid communication skills
Strong team player
Strong work ethic
Accomplishments
Inventory Control
Restocked and organized items as necessary and as directed.
Operation Monitoring
Watched indicators to make sure machines were working properly.
Purchasing
Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.
Blueprint Reading
Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.
Documentation
Reported and documented unsafe conditions, equipment and/or injury.
Inspection
Followed checklists to inspect drives, motors, and belts and do other maintenance jobs.
Fulfilled all supervisory duties when Store Manager was on vacation.
Named Associate of the Quarter for exceeding all customer service goals.
Experience
September 2011 to September 2012
(DOL) MSHA Phelps, Kentucky
Coal Mine Inspector
Conducted safety inspections of surface and underground coal mines.
Inspected machine parts for conformance to product specifications.
Promoted shop safety by working in a safe manner.
Inspected, tested and measured materials, products and installations to spec.
Collected samples during production and tested randomly to determine in-process product quality.
Recommended corrective actions to minimize rate of product defects.
Presented clear, organized data in graphs, charts, tables and written reports.
August 2006 to September 2011
Alpha Natural Resources Sidney, Kentucky
Coal Miner
Drove loaded shuttle cars to ramps and moved controls in order to discharge loads onto conveyors.
Observed hand signals, grade stakes, or other markings when operating machines.
Controlled conveyors that ran the entire length of mines in order to distribute loads as loading progresses.
March 2004 to August 2006
84 Lumber co. Chattaroy, West Virginia
Manager Trainee
Answered questions regarding the store and its merchandise.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Greeted customers and ascertained customers' needs.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Maintained records related to sales.
Placed special orders and called other stores to find desired items.
Prepared sales slips and sales contracts.
Recommended merchandise based on customer needs.
Helped customers with questions, problems and complaints in person and via telephone.
Operated a cash register to process cash, check and credit card transactions.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Administered all point of sale opening and closing procedures.
Verified that all customers received receipts for purchases.
Facilitated monthly and quarterly physical inventory counts.
Developed positive customer relationships through friendly greetings and excellent service.
Replenished floor stock and processed shipments to ensure product availability for customers.
Education
2002 Belfry High School Belfry, Kentuky
High School Diploma Gen ed.
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