Katie Burns

Email: abosyk@r.postjobfree.com

Address:

City: Sunset

State: UT

Zip: 84015

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Devoted Team Player who sustains the highest level of customer service through efficient team and customer account management.

Educational Background:

High School Dipolma from Northridge High School, Layton UT 1/2001 to 7/2001 (General Studies with a Nursing Focus)

High School Dipolma from Northridge High School, Layton UT 1/2001 to 10/2012

Job History / Details:

Summary

Devoted Team Player who sustains the highest level of customer service through efficient team and customer account management.

Highlights

Client relations specialist

Conflict resolution techniques

Skilled trainer

Effective problem solver

Excellent time management skills

Team management

Talent development

Customer-focused

Skilled multi-tasker

Microsoft Outlook, Word and Excel

Marketing savvy

Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index from 36 percentage to 87 percentage within 1.5 years as a Legal Assistant.

Drove record-high sales that elevated the stores ranking in the company from #26 to #4.

Reduced staff turnover by 14 percentage in one year by implementing several well-received team and morale-building programs.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Experience

November 2010 to Current

CRC Health dba Aspen Institute & Youth Care Draper, Utah

Residential Coach

Observed and monitored client behavior and responses to treatment.

Charted and recorded information in client files.

Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

Tracks client movement on and off the unit by documenting times and destinations of clients.

Checks facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.

Facilitate a smooth discharge by encouraging and reassuring clients throughout their transitions.

Quickly respond to crisis situations when severe mental health and behavioral issues arose.

Develop and implement treatment plans and modified when needed.

Develop training games and lessons to help the patients learn DBT.

July 2009 to August 2010

Bridgepoint Systems dba Interlink/Aztec Financia Salt Lake City, Utah

Legal Assistant

Assisted in the management of the legal department which included: incoming/outgoing collection calls for all delinquent accounts, processing bankruptcy accounts and following up to insure the correct outcome, processing/filing repossessed equipment and/or vehicles, writing and approving legal documents. Worked directly with the sales department and underwriters to achieve a satisfying loan or lease for all high risk deals. Prepared departmental contracts for manager approval. Analyzed departmental documents for appropriate distribution and filing. Managed all repossessed Inventory and created and developed advertisements for the resale of our repossessed inventory.

April 2007 to February 2009

Wells Fargo Bank NA Salt Lake City, Utah

Fraud Specialist

Worked with customers who experienced online fraud of bank accounts both business and personal. Created and developed a training course titled "Phishing 101" used to inform and train all bank associates about the risk of on-line fraud which included tips on how to prevent on-line fraud and detailed instructions of what to do if a customer has been a victim of on-line fraud. Assisted customers with Identify fraud to limit their risk. Worked with the sales department to open and close accounts. Assisted customers with complex issues, secured their accounts, interviewed customers to find out how their information was compromised, provided security steps and followed up on cases as needed.

December 2002 to September 2006

PDQ dba Mr. Money Ogden, Utah

Store Manager

Managed all aspects of operations which included: Creating advertisements which brought business to the store, Created discount programs for local businesses, Managed all applications to determine qualifications for a loan and declining applicants who did not qualify. Organized and maintained all loan files, used multi-line telephone system taking incoming calls making outbound calls and cold calls to generate business, called referrals and did a basic credit search for approval of all payday loans. Managed all collection accounts, also attended legal cases in court. Prepared and electronically filled motions, orders and moving papers for Utah Bankruptcy courts.

December 2000 to December 2002

McKay Dee Hospital Ogden, Utah

Certified Nurses Assistant

Maintained accurate records of patient care, condition, progress and concerns. Observed and documented patient status and reported patient complaints to the case manager. Monitored vital signs, such as blood pressure and pulse. Read and recorded temperature, pulse and respiration. Responded appropriately to the physical, emotional and developmental needs of patients. Completed and submitted clinical documentation in accordance with agency guidelines. Changed sterile dressings. Prepared patient rooms prior to their arrival. Obtained information about clients' medical history, drug history, complaints and allergies.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination and documented resident records on daily flow sheets.

Education

2001 Davis Applied Technology College Kaysville, Utah

CNA

Certificate Nursing

Completed Nurse Aide Competency Evaluation program

2000 Northridge High School Layton, Utah

High School Diploma

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