Project Manager Management
Resume:
Saturday, November **, **** Curriculum Vitae Login
Objective
Seeking work opportunities as a senior-level project manager of product and systems
development and deployment initiatives that require complex information and network
technology solutions.
Qualified to execute different team member roles and assignments in contract and vendor
management, business analysis, technical analysis, system architecture, relational
database design, and software engineering.
Ideal work assignments would involve complex, time-sensitive, and business-critical
product and systems development initiatives which require a senior-level team member with
diverse skills in project management and systems development.
Thank you for your time and consideration.
Jamie Holloway
Curriculum Vitae / Resume
Jamie Holloway
abosxx@r.postjobfree.com
http://JamieHolloway.net/resume
Skills and Abilities
e Management Experienced senior-level manager with accountability for directing
organizational staffs accountable for developing and supporting mission-critical
operational support systems.
e Project Management Proven ability in managing complex mission-critical systems
development and deployment projects that achieve project scope, scheduling, and budgeting
objectives.
e Technical Comprehensive and diversified technical skills in software engineering
disciplines, full life-cycle software development methodologies, software programming,
relational database, and network equipment and protocols.
e Leadership Demonstrated ability in establishing highly-motivated teams that possess a
strong sense of mission, purpose, and energy.
Overview of Professional Experience
U Management and Project Management of mission-critical system and product development
initiatives.
U Operational Management and support of mission-critical enterprise application systems.
U Business, Process, and Systems Analysis for Information Technology, Network, and
Telecommunications systems initiatives.
U Solution, Systems and Application Architecture and development of Network Provisioning
and Inventory Management systems.
U Data Center Migration and infrastructure deployments. (Including experience with VMware
virtualization).
U Full-Life Cycle SDLC experience: Planning, Analysis, Design, Development, Testing,
Deployment, Maintenance, Decommissioning.
U Relational Database logical/physical design, deployment, and administration.
U Software Engineering and application development.
U Service Desk and Call Center support and management.
U IT Service Continuity and Disaster Recovery analysis and planning.
U Contract Management: Vendor, Partners, Engagement.
U Technical Educator and development of educational materials.
Academic Credentials
S ITIL Manager s Certificate in IT Service Management, (ITIL Master), June 2007
S Six Sigma Green Belt Breakthrough Management Group, January 2006
S MCSD .NET C# Microsoft Certified Solution Developer, March 2003
S Oracle9I OCP Oracle Certified Professional, February 2003
S PMI/PMP Project Management Institute, Project Management Professional, January 2003
to 2012
S Bachelor of Science,
Business Management Metropolitan State College, Denver Colorado,
1980
to 1983. Colorado Scholarship Award, Spring 1983
Personal Attributes
U Business Oriented Driven to continuously align resources and work effort towards
achieving the on-time delivery of measurable business deliverables.
U People and Technology Motivated Energized when working with people, teams, and
technology.
U Stakeholder Aware Focused at building strong customer relationships and exercising
strong advocacy and attention towards the needs of all program stakeholders.
U Continuous Delivery Belief in driving continuous and incremental change in order to
manage risk while delivering complex business and technology solutions.
U Strong Work Ethic Highly committed towards achieving project and team success.
U Ethically Principled Practice strong ethical principles.
Detailed Professional Work Experience
Consultant
October 2000 to Present
Program Manager
New Product Introduction: Precision Automatic Steering Solutions, June
2007
to September 2007
. Project managed two NPDI (New Product Development and Introduction) initiatives for
hardware/software products used for providing precision navigation (GPS/RTK) and automatic-
steering solutions for agricultural farming equipment.
. Responsible for establishing a Program Management Office, interviewing staff, and to
establish project management practices and policies needed to evolve project-management
disciplines within the organization.
Process Consultant
Electric Utilities Strategic Planning Group, February 2007 to April
2007
. Provided process engineering services with the direction to define a process framework
to be used to identify and prioritize strategic IT project initiatives across multiple
electrical utility business units. Accountable for structuring a mechanism for gathering
strategic business planning data, a process for classifying and prioritizing IT
initiatives, and to design communication tools to demonstrate alignment between the
corporate strategy, and IT s tactical plan.
Project Manager Electrical Management System (EMS) deployment,
August 2006 to February
2007
. Project managed the deployment of an Electrical Management System (EMS) that controlled
the utilities electrical generating units in response to customer demand, and to monitor
and control the state of its electrical transmission network. (AGC Automated Generation
Control system. SCADA Supervisory Control and Data Acquisition system).
. Worked with business users and IT development teams to establish processes and reports
required to support Energy Accounting functions for the electrical utility.
IT Service Continuity Analyst
Electrical Management Systems (EMS), June 2006 to August
2006
. Constructed a IT Service Continuity plan (ITSCM/DRP) and strategy for an electrical
utility company required to ensure compliance to NERC (North American Electric Reliability
Council) reliability standards. The continuity plan was prepared to respond to
contingencies should the utility suffer a catastrophic loss of assets required to support
its mission-critical Electricity Management and Supervisory Control and Data Acquisition
(SCADA) system.
Project Manager
Datacenter and Network Operations Center (NOC) Build, February 2006 to
June 2006
. Planned and coordinated activities required to establish the network infrastructure
required to support a 120,000 square foot (700 occupants) Datacenter, Network Operations
Center, and business office space for a mobile wireless service provider.
. Administered vendor contracts and directed activities required to construct network
distribution facilities, the performance of structured data and telephony cabling,
datacenter rack assembly, and audio-visual equipment deployment, as required to support
datacom, telephony, and audio-visual services within the building.
. Managed and coordinated activities required to establish and configure local-area and
wide-area networking support in the facility, including 1) the deployment of routing,
switching, firewall, intrusion-prevention, and wireless equipment, 2) rollout and
configuration of PBX and office phones, and 3) coordination of telco circuit provisioning.
Software Engineer
VoIP Platform Element Management System, February 2005 to September
2005
. Performed analysis, design, and programming required to build a network element
management system that provided FCAPS-functionality for a hosted VoIP communication
management platform.
. Engineered and programmed SNMP management functions in C# .net which executed on a
Windows server platform. Established functionality needed to issue SNMP commands required
to manage MIB and device configuration on various network device types, capture SNMP
traps, and to translate SNMP MIB information into XML-formatted web-service returns.
. Constructed a Windows forms SNMP MIB browser that would capture SNMP traps for
analysis, browse agent MIBs, and to translate and display MIB metadata stored in a WMI/CIM
repository.
. Constructed process workflows and Linux bash shell scripts that would activate and
configure Linux VMware ESX-based virtual machines, and to provision and instantiate the
hosted-VoIP system s control services.
Business Analyst / Project Manager Network Inventory and Provisioning, July 2004 to
December 2004
. Worked with a team of network engineers and business analysts to execute a detailed
business requirements analysis required to guide the development of an Operational Support
System (OSS) and network inventory solution for a Canadian-based tier-1 telecom. Network
technologies included; MPLS, ATM, DSL, Frame Relay, TDM, gigE and fibre-based data
services.
. Provided project team members with education and instruction on network topology,
equipment, and protocols, in order to support solution design activities.
Project Manager / Business Analyst
VoIP Service/Feature Provisioning, June 2004 to July
2004
. Analyzed SoHo VoIP product definition and system requirements, for a USA-based CLEC, in
order to construct a solution deployment strategy for a network ordering and fulfillment
system.
Data Architect and Database Conversion Mobile Wireless CRM Solution,
May 2004 to June
2004
. Provided services as a data architect to a USA-based cellular wireless telecom which
was deploying a CRM solution. Validated the data migration strategy of extracting,
translating, and loading data (ETL process) from legacy CRM and billing systems, to an
Oracle database being established to support the deployment of a CRM solution.
. Provided software engineers with guidance on techniques and considerations for
executing large-scale data migrations and in maintaining synchronization between
enterprise application systems.
Systems Analyst
Broadband Wireless Data Services, April 2003 to May 2004
. Responsible for assembling a broadband wireless product and support strategy for a
venture firm. Performed configuration and testing of a Wi-Fi, 802.11-based, broadband
wireless solution that provided last-mile metropolitan-area-scale wireless access services
for business and residential customers.
. Responsible for configuration and testing of 802.11-based wireless access equipment,
fixed-wireless backhauls (precursor 802.16 WiMAX equipment), Linux and Windows servers,
network routers/switches Windows clients, and wireless customer premise equipment.
. Evaluated and configured a variety of RADIUS, Windows, and Linux based AAA solutions
and configurations needed to support authentication, authorization, and accounting
requirements for securing and billing for a broadband wireless services offering.
. Accountable for configuring and testing alternative strategies for ensuring secure data
communications, across Linux and Windows platforms, using various security protocols such
as L2TP, IPSec, PPTP, and 802.1x.
. Created an educational program, using real-life operational simulators, to provide
wireless problem determination and resolution training for a tier-1 ISP provider s NOC and
support staff.
. Programmed a PHP process used to simulate wireless network workload to validate
performance capabilities of the broadband wireless network deployment.
. Engineered a C# and SNMP Windows-forms client which enabled field support staff to
optimize the wireless link s signal strength between wireless customer-premise equipment
and the service provider s wireless access points.
. Executed activities required to implement a trial deployment of a metropolitan-scaled
broadband wireless deployment targeted to support residential and small-business
subscribers.
. Configured and implemented a corporate 802.1x/RADIUS-secured Wi-Fi network solution
servicing 60 software engineers.
Technical Educator
Solution Requirements and Architecture, February 2003 to March 2003
. Assembled a technical training program, for an educational institute, to prepare
students for taking the Microsoft s Solution Requirements/Architectural exam (70-300).
Created training materials and provided instruction to students and trainers on the basics
of IT methodology, requirements analysis, system architecture, UML and ORM
modeling/diagramming, database normalization, transaction management, security concepts,
etc.
Data Architect
Solution Definition for a Large Scale Data Warehouse, October 2002
. Provided a system integrator with a database solution strategy targeted at servicing a
U.S.A tier1 telecom s data warehousing and database consolidation requirements.
Web Site Developer Small Business Web Solution, September 2002
. Constructed a website for a small business using web authoring tools.
Project Manager
DSL and VPN Service Activation Systems, May 2001 to February 2002
. Accountable for project managing a product-software based solution delivery of a DSL
service activation system for a Switzerland-based tier1 telecom. Managed a team of six to
twelve technicians accountable for analyzing system requirements, configuring product
software, and for constructing software required to customize the solution, and to execute
complex database and network migrations needed to deploy the solution. (Syndesis
NetProvision / Cisco Provisioning Center).
. Accountable for the enhancement and stabilization of the customer s VPN service
activation system.
. Constructed statement-of-work contracts and accountable for managing third-party
service contracts.
ITSCM Analyst
IT Service Continuity and Disaster Recovery Planning, February 2001 to
May 2001
. Performed requirements analysis and specified a business continuity and disaster
recovery solution for a Canadian tier1 telecom chartered to guarantee continuous business
operations for its service provisioning system.
. Analyzed and documented all recovery scenarios, response time objectives, and defined
alternative configurations required to support hot and cold recovery objectives using Sun
clustering, EMC/SRDF, raid storage devices, database replication and mirroring, and
Veritas file and volume synchronization technologies.
. Specified the solution configuration and defined all incident-response procedures.
. Performed capacity planning estimates for the platform and bandwidth requirements.
Systems Analyst
Telecom Service Provisioning Solutions, January 2001 to February 2001
. Provided technical guidance for the construction of a solution proposal for a Canadian
CLEC requiring automated service activation and provisioning systems for an ATM-based
metropolitan area network using DSL subscriber access lines. (Syndesis NetProvision /
Cisco Provisioning Center
).
Project Manager
DSL Provisioning and Activation, October 2000 to December 2000
. Accountable for the management of two account teams of professional services
consultants performing automated service activation solution deployments for two U.S.A-
based CLECs. Fiber gigE MAN, DSL, ATM, Frame Relay, and IP services. (Syndesis
NetProvision / Cisco Provisioning Center).
. Constructed statement-of-work contracts and constructed responses for RFI/RFPs.
MCI Telecommunications
- July 1992 to October 2000
Senior Manager II
Network Systems and Provisioning Development and Support, November
1996
to October 2000
. Directed the development and support teams for MCI's Network Circuit Provisioning and
Operational Support System (OSS). 145 staff, six line managers, 8,000 system users.
. Managed the Business Requirements and Analysis team accountable for constructing the
requirements specification of the application software s behavior, in user-facing terms,
thus providing the system user with an accurate expectation of what will be delivered. The
team was accountable modeling the network provisioning and engineering processes and for
ensuring effective alignment between the application s functional requirements and the
business process model.
. Managed the Software Engineering and Development team which was accountable for the
construction and testing of application software such that it achieved functional and non-
functional business requirements. Environments included Windows desktops running Java
virtual machines, native OS/2 gui apps, OS/2 servers, IBM mainframes, and Sun and HP Unix
midranges.
. Managed the Quality Assurance team who was accountable for the identification of
software defects and variances between software behavior and requirement. This team was
responsible for the execution of environmental shakeout, system, interface, integration,
regression, and volume testing. This team also provided direction of user acceptance,
beta, and post-migration-verification testing.
. Managed the Midrange Support team that was accountable for the support and
configuration management of a complex of high-end geo-redundant OS/2 servers that provided
transaction management services for several hundred GUI users interfacing to data residing
on an IBM mainframe. Accountable for Unix server platforms. Responsible for programming an
application availability monitoring system that would alert node-failures to support staff
within 120 seconds of an event.
. Managed a Desktop and LAN Support team accountable for servicing five customer
facilities distributed across the USA. The team was accountable for maintaining 1300
client desktops, 80 domain and code servers, 36 network domains, and 28 network domains.
Client applications executed on Windows and OS/2 workstations.
. Managed the Configuration Management team accountable for execution of Software
Configuration Management (SCM), Change Management, application security, and application
administration processes.
. Managed the Helpdesk/Call-Center which was accountable for servicing 3,500
trouble/training/informational calls per month 24X7X365, in respect to issue/problem 1)
prioritization, 2) classification and routing, 3) tracking, 4) closure, 5) alerts, 6) post
incident review, and 7) measurement and metrics reporting.
. Managed the Project Management team that was accountable for the project management of
30 to 50 concurrent project streams/initiatives.
. Managed the Quality and Process Improvement team that was accountable for scoping
process-improvement initiatives using failure-mode effects, cause&effect, and other
analysis techniques to prioritize application enhancements targeted at reducing software
defect rates.
. Managed the Release Management team which was accountable for coordinating the
activities pertaining to the convergence of several IT projects falling into a release
period, such as; release scope definition and change control, environmental setup,
software configuration management, integration testing, release notes and user
communication management, validation and testing of release deployment and back-out plans,
and coordination of actual release deployment activities.
. Managed the Network Systems Program Management team which was accountable for providing
program management functions required to structure and coordinate IT development for the
Network Systems organization comprising 300 application domains.
. Managed the Network Systems Application Architecture team which was accountable for
providing application architectural services to enable effective structure, arrangement,
and integration of application components in order to minimize costs of IT solution
deployment.
. Managed the Network Systems Platform Architectural team which was accountable for the
establishment of common OS and client/server platforms that were highly available, high
performing, recoverable, and serviceable, such that application deployments could achieve
stated service level expectations, and IT costs are controlled, while providing developers
with a rich set of capabilities and features.
. Managed the Network Systems Integrated Methodology and Process Establishment team which
was accountable for establishing and defining integrated, cross-organizational,
methodologies and processes required to ensure the repeatable and successful deployment
and support of IT solutions.
Systems Architect
Network Circuit Provisioning Development, August 1994 to November
1996
. Accountable for providing system and application architectural, analysis, design, and
implementation guidance for MCI's Network Circuit Provisioning system.
. Coordinated multiple application reengineering initiatives directed to extend
application functionality, performance, and availability, by exploiting new product-
software capabilities, and by optimizing application components.
. Designed and directed work effort to reengineer core workflow management and EAI
components which were used to manage workflow across the network circuit order fulfillment
process. Programmed central workflow management components (COBOL, CICS, SQL) executing on
mainframe and OS/2 based servers (C language) which were accountable for orchestrating
service provisioning activities.
. Programmed peer-to-peer system software middleware functions (C language, APPC, CICS)
that enabled software engineers to implement RPC-based distributed client/server
applications that integrated OS/2 and Windows desktop applications, midrange Unix servers,
and IBM mainframe application systems.
IBM/CICS/DB2 Mainframe DBA Network Engineering Systems Support,
July 1992 to August
1994
. Accountable for DB2 Database Administration and CICS Domain Engineering functions
including the customization and configuration of DB2 subsystems, databases, CICS regions,
and the project coordination of product software production deployments.
. Provided logical and physical design guidance and technical education to application
programmers developing high-volume, highly-distributed, and mission-critical BSS/OSS
telecommunications applications with stringent service level requirements. (Network
Circuit Provisioning, Trouble Management / Service Assurance, and Revenue Assurance
systems). Applied system engineering patterns using synchronous and asynchronous messaging
processing, remote-procedure calls, and distributed database queries. Worked with
application developers in structuring SQL statements to support application functional
requirements, and optimized SQL and database index structures to achieve service level
expectations.
. Designed and coded DB2 utility software (C Language) that automated database
administration and storage management functions resulting in significant reductions in
administrative and configuration management costs.
. Coordinated multiple initiatives to deploy new product-software functionality into
production application in order to improve overall system performance, availability,
serviceability, and recoverability.
. Supported large-scale data warehousing initiative to store MCI s revenue data in
multiple dimensions required to support a decision support queries regarding Revenue
Assurance. Worked in the construction of SQL queries in order to identify opportunities to
recover lost billing revenue. Optimized database and indexing structures to support
performance requirements of SQL queries.
. Accountable for executing database recoveries subsequent to hardware and software
failures. Responsible for constructing business continuity and disaster recovery planning.
(ITSCM/DRP).
. Constructed operational procedures, and configured management and monitoring tools,
required to support MCI s mainframe production environments.
. Perform capacity planning for CPU and secondary-storage resources.
Public Service Company of Colorado
March 1985 to July 1992
CICS/DB2 Systems Programmer
Mainframe Systems, August 1988 to July 1992
. Accountable for the installation (SMP/E), maintenance, customization, and support of
IBM mainframe system software including DB2, CICS, and third-party IBM/MVS products.
. Provided logical and physical database design support for software engineering and
development projects, including relational table design, SQL construction and
optimization, distributed SQL queries, and deployment of CICS messaging patterns.
. Supported the deployment of application product software solutions for supporting the
corporate CRM and billing system.
. Responsible for execution of disaster recovery and business continuity planning
(ITSCM/DRP). Participated in multiple disaster planning scenarios requiring the recovery
of the critical systems supported by a large mainframe data facility, to a remote disaster
recovery facility.
. Coordinated and executed multiple system and database recoveries subsequent hardware
and software failures.
. Constructed C language utilities that provided system-software functions for
application developers, and which automated system administrative work.
. Perform capacity planning for CPU and secondary-storage resources.
Software Engineer
Application Development, March 1985 to August 1988
. Accountable for analysis, design, coding, and testing of application software executing
on the OS/370 MVS environment. Assembler/370, PL/I, JCL, CICS, Ideal/Datacom, report
generators, and scripting languages.
Non-Professional Work and Experience
National Park Service Back-Country Ranger Commissioned law enforcement officer for
Yellowstone and Curricanti National Parks. Accountable for equestrian back-country
patrols, boat patrol, road patrol, rock-rescue, fire-fighting, and for executing general
emergency-medical and law enforcement responsibilities.
Emergency Medical Technician
Accountable for providing emergency-medical services for two ambulance services, and
performed volunteer work in hospital emergency rooms. Manager of Cold-Storage Warehouse
Accountable for directing loading activities 20 staff on a 12-bay loading dock in a cold-
storage warehouse. Underground Miner Accountable for explosives handling, packing, and
detonation in an underground clay mine. Hospital Billing System Contracted to Arthur
Anderson and supported various task assignments to support hospital billing process.
Master Scuba Diver Only for fun. Eagle Scout. Professional Photographer Provided for
sale photographic and darkroom services; published in newspapers and government
publications. Mountain Search and Rescue Extensive experience in performing various
roles in mountain search and rescue teams responsible for executing rock rescues, search
and recovery, river rescue, civil defense planning and test exercises, fire-fighting, dog-
handler for canine team, sandbagger and flood-watch, and for executing general emergency
response and medical work; logged several hundred incidents providing service. Landscaping
Drove 1000-gallon water truck and planted trees for various restoration projects.
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Jamie Holloway Resume (Word 2007) 81.44 Download
Jamie Holloway Resume (Word) 102.40 Download
I am an independent contractor, based in Colorado. I typically travel 100% of the time,
and arrive Sunday night at the work location, and depart late Friday. I invoice for travel
expenses. I do offer discounted rates for work assignments that can be executed from my
residential office, however, I prefer to work directly with project team members.
Copyright (c) 2007 Jamie Holloway Curriculum Vitae
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