Manager Customer Service
Resume:
Tiffany Alvarado
Email: abosxg@r.postjobfree.com
Address: ** *. ******** ******
City: Allentown
State: PA
Zip: 18103
Country: USA
Phone: 484-***-****
Skill Level: Management
Salary Range: 45
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
TIFFANY ALVARADO
abosxg@r.postjobfree.com
Qualifications:
Accomplished Hotel Manager with experience in organizational management, human resources, finance, administration, customer service, inventory management, merchandising, and relationship management
Streamlining business processes and increasing productivity levels within numerous hotels
Proven success improving customer retention levels within highly competitive markets
Dynamic leadership abilities concerning employee supervision and employee training.
Developing and implementing cost savings programs that reduce operating expenses.
Experience:
Motel 6 Maryland
General Hotel Manager 2005 to 2011
Provided leadership and direction to all facets of operations
Ensure compliance with corporate policies and procedures.
Supervised all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, and motivation, proper delegation of tasks, retention and termination)
Processed all payroll and handled all bookkeeping
Maintained property records
Streamlined business processes and enhanced operational efficiency levels.
Conducted quarterly safety meetings and daily meetings with Assistant General Manager and Head Housekeeper
Motel 6 Pennsylvania
Assistant Hotel Manager 2004 to 2005
Assisted the General Manager to manage all aspects of the hotel in accordance with brand standards to achieve a friendly atmosphere of Superior Guest Service and Product Quality
Produced accurate and timely financial reports
Maintained Guest Services
Conducted Training Courses for all Staff
Days Inn & Conference Center Pennsylvania
Executive Head Housekeeper 2001 to 2004
Comfort Inn Pennsylvania
Executive Head Housekeeper 1999 to 2000
Was responsible for entire oversight of staff which consisted of 25 to 30 employees
Ensured positive guest experience
Handled all Employee Relations
Facilitated daily meetings with General Manager, Housekeeping, and Maintenance
Was responsible for all Housekeeping Quality and Production goals
Managed Inventory Stock
Lost and Found
Training
2011 Training for Area Manager
2008 Motel 6/Studio 6 OJT Training Manager
2007 Motel 6/Studio MOD Certifier Training
2006 Motel 6/studio 6 Mentor Manager Training
2005 Management Training
1997 Executive Head Housekeeper Training
Education
Pennsylvania State University 1997-2003
Pocono Mountain Senior High School 1991
References: Available upon request
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