Customer Service Administrative Assistant
Resume:
Tanushi Ambekar
Calgary, Alberta T2M1V7
abosv6@r.postjobfree.com
Mobile No: 403-***-****
PROFESSIONAL SUMMARY
* ***** ** ********** ** interacting with people and providing quality service.
Skilled in meeting high standards
Exceptional communication skills
Caring, detail-oriented, hard worker
Motivated and dedicated team player
Demonstrated ability to handle work pressure and executing orders from seniors
Efficient time management, organizational, and interpersonal skills
Adept in working independently under minimal supervision as well as in a team
QUALIFICATIONS IN ACTION
COMMUNICATION
Communicated with customers on daily basis, providing excellent customer service
Scheduled and confirmed client appointments and maintained their records
Dispatched billing notices, computed, collected and coordinated payments with clients
Managed the office during staff absences
Greeted the clients and operated the phone lines
Procured the supplies and materials for the office
Resolved any customer issues and complaints in an efficient manner
Coordinated with the insurance companies to verify coverage and get prior approval for patients with certain medical conditions
LEADERSHIP AND SUPERVISOR
Reviewed the assigned cases and discussed it in groups of expertise
Estimated the sufficiency of operational machinery, medication and supporting tool stocks and availability of expertise people
Organized the resources in a manner in order to produce the finest results
Supervised the workings of the office and the subordinates
Obtained and processed information required to provide services
Maintained and updated documents and assisted to prepare documents, reports, presentations as required
Performed clinical and administrative tasks in the office with proficiency
Ensured the smooth operation of office equipment and machinery, and arranged for maintenance and repair work
ADMINISTRATIVE AND MANAGEMENT
Proficient in the use of operating sophisticated office equipments like fax, photocopy etc.
Experienced in training other people and overseeing company operations
Skilled in developing client reports and confidential information
Built strong client relationships by providing quality customer service and thorough follow up
Trained in loss prevention policies and procedures
Exceptional communication and interpersonal skills
Provided constructive feedback to the subordinates
Interviewed and hired new employees
Effectively handled customer and employee complaints and inquiries
COMPUTER SKILLS
Proficient in the use of MS-Office, Internet and Work related Database skills, Typing Skills (40-60wpm)
ACADEMIC BACKGROUND
Bachelors of Dental Surgeryfrom Amrita Institute of Medical Sciences, Cochin, India
2003-2008
Received the best service award in college for helping the underprivileged by setting up various voluntary community health camps.
EMPLOYMENT HISTORY
Cashier/Customer Service Representative (2012- present)
Safeway LTD, Calgary, Canada
Dental Office Manager (2010-2012)
Charuhasa Dental Clinic- Mumbai, India
Administrative Assistant (2010 October – December 2010)
Dobhal’s Dental Clinic, India
Record Supervisor (2006-2008) Part-Time
Susmitham Clinic, Cochin, India
Administrative assistant (2008-2010)
Everbrite Dental Clinic, Cochin, India
COMMUNITY INVOLVEMENT
Volunteered as an medical office manager in Attapady Specialty Hospital, Kerala, India (2008-2010)
References available on request
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