Customer Service Manager

SARAH MURPHY

** ******** *****, ******, **, L*G *N6

Mobile: 905-***-****

Email: abosr7@r.postjobfree.com

OBJECTIVE

Gain valuable experience within the healthcare system while establishing a long-term career path within a healthcare institution.

PROGRESSIVE ABILITIES & EXPERIENCE IN

Administrative Work (5+ Years)

Attention to Detail & Efficient Time Management Skills Exceptional Interpersonal and Communication Skills; both Verbal and Written

Problem Solving & Issue ResolutionStrong Customer Service Orientation Self Motivation and Ability to Take InitiativeA Solid Working Knowledge of Microsoft Word, Excel, and PowerPoint

EDUCATION/TRAINING

The University of Western Ontario - London, ON. Graduation Date: June 2011

Bachelor of Arts (BA)

Major: Honours Specialization in Kinesiology Certified Standard First Aid with CPR Level C

WORK EXPERIENCE

06/11-Present: Administrator/Office Manager of Rehabilitation Centre Vaughan, ON.

Vaughan Rehabilitation CentrePersonal assistant to the Rehab Clinic DirectorComplete all administrative tasks for the rehabilitation department including: reception, regulation of office supplies, patient billings to extended healthcare, contacting patient insurance companies and creating MVA and WSIB invoicesManaging appointment bookings and patient inquiries/concerns for the Chiropractor, Physiotherapist, Massage Therapist, and Chiropodist.

06/10-09/10: Care Provider Newmarket, ON.

Southlake Regional Health CentreAssisted the Physiotherapists in total knee treatment classes, pool therapy, and in-patient and outpatient therapy sessions. Assisted Occupational Therapists with in-patient therapy sessions, coordinating service plans, and assessing the health and progress of in-patients. Assisted Speech Language Pathologists with feeding in-patients (predominantly patients with cognitive disorders) as well as speech language therapy sessions with in-patients. Completed administrative work for the rehab department using Microsoft Word, Excel and PowerPoint.

05/08-09/09: Customer Summer Service Representative Rexdale and Richmond Hill, ON.

Royal Bank of Canada Assisted customers to complete daily transactions; communicated with clients about different products offered, directed clients to suitable co-workers

ACTIVITIES AND AFFILIATIONS

Present: Captain of Oak Ridge’s Co-Ed Recreational Slow Pitch Team

09/11: Member of Best Buddies University of Western Ontario Chapter

09/01- 09/07: Member and Captain of teams within the Provincial Women’s Soccer League

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