JANET KRAWEC

*** **** *** ******* *******, Ontario L9N 1J7 Cell. 905-***-**** abosr3@r.postjobfree.com

Locate me on: LinkedIn, Twitter, Facebook and Instagram @JanetKrawec

Summary of Qualifications

Account Manager / Customer Service Representative

After 15 successful years of Account Management, I was effective at linking clients and organizations together through strategic partnerships that brought monetary value for both organizations. I was able to directly contribute to the organizations ROI, while professionally and ethically managing the interests of clients needs to the highest level of proficiency and compassion.

If your organization needs a capable professional Account Manager or a Customer Service Representative, you should consider viewing my qualifications.

Core Knowledge & Proficiencies:

Account Management / Customer Service / Sales Exceptional Social Skills / Developing and Maintaining Relationships/ Client Service Excellent Communication and Interpersonal Skills Exceptional Problem Solving Skills / Negotiation Skills when dealing with diverse groups of people.Proficiency in Microsoft Office / Office Equipment Web-site design / Basic HTML / Basic Dreamweaver Computer Savvy / Social Media Guru /Common Sense AttitudeSales and Marketing Expertise (Event Planning, Fundraising)

Accustomed to fast-paced environments where deadlines are priority, I am extremely well organized, efficient, and capable of juggling multiple assignments efficiently, achieving end goals and results.

In addition, I have excellent interpersonal, communication and problem-solving skills as evident in my ability to easily develop strong relationships with clients, co-workers, management, and others. A dedicated professional with a strong work ethic, I am always willing to "go the extra mile" to achieve results.

If my background matches your needs, I would appreciate and welcome the opportunity for further discussions in an interview.

Thank you for taking the time, courtesy, and attention in reviewing my enclosed resume. I look forward to hearing from you at your earliest convenience.

Yours very truly,

Janet Krawec

Enclosure - Resume (1 page)

Resume (1)

JANET KRAWEC - 209 Park Ave, Holland Landing, ON - 905-***-**** - abosr3@r.postjobfree.com

Locate me on LinkedIn – Twitter – Facebook – Instagram: @JanetKrawec

Core Knowledge & Skill Areas:

Developing Relationships/Customer Service Account ManagementSales Professional +Solutions Selling Strategies Developing Training materials for Marketing and Sales TeamsMarketing Research Regulatory Compliance Issues / WHMIS Training Completed Contract Negotiations Project ManagementExcellent Communication Skills, VoIP Services Problem Solving SkillsWeb-site Design / Wordpress, Blogging Database Management, record keeping, analysis of dataProficiency in Microsoft Office Computer Savvy Online Research Common Sense Attitude

Professional Skills

ACCOU NT MANAGEMENT SKILLSProven successful at linking clients and company stakeholders together through strategic thinking and partnerships in a very professional and ethical manner - resulting in proved increased ROI for both parties. Exceptional at delivering customer service that has fostered longevity of clients doing business with organization that I represented.Proven success record of managing large-scale projects from inception to launch which have resulted in monetary savings and value to key business stakeholders.Created social media platforms to help market the company which are helping build brand awareness

CUSTOMER SERVICE SKILLS Delivered excellent customer service while working with clients on a daily basis for various new and on-going projects Interacted with clients/venders and utilized exceptional organizational skills to arrange implementations, upgrades/migrations, and basic maintenance for Oracle databases Key member of the liaison between clients and staff to resolve client problems and implement long and short term solutions

TRAINING SKILLS Created and taught training classes at conferences regarding launch of new internal web platform for Representatives and employeesCreated workshops on how to utilize the internet to conduct business, using VOIP, Adobe Connect, Moodle 1.9 + 2.0Constructed project plan and training manual for the Canadian Mother Registry online program – Lead ProcurementProvided training to new employees and internal/external sales representatives on lead procurement system – Sales TreeConducted training sessions for groups of employees and sale representatives – Bentall Kennedy, Country Style, Pizza Pizza, Heritage Education Funds, SCMCreated effective powerpoint presentations and seminarsTrain and teach adults how to play Ultimate Frisbee

MANAGEMENT SKILLS Project manager of successful website launch. Managed quality assurance of finished websites that included the validation of web forms and linksManaged the creation of documentation for implemented processes Proven ability to manage multiple projects simultaneously while meeting inflexible deadlinesManaged team of four within the Marketing Department for Heritage Education Funds.

Experience

Refined Data Solutions, Toronto, ON. 2010 – 2012

Account ManagerManaged over 25 Fortune 1000 companies’ accounts while providing Refined Data with new revenue streams due to training clients on the products and services available and how to apply them within their organizations.Trained clients on Refined Data’s Leading Learning Management Software platform (Version of Moodle) to effectively use the platform for their needs.Launched one of the largest safety companies ‘Learning Management System successfully while providing support and training to their members.

Marketology Inc., Queensville, ON. 2009 – 2010

Business Development Management / Account Manager

Contracted ConsultantKey player in opening new start-up business – managing all business start-up processesDesigned Animated Gifs for advertising initiativesCreated marketing and sales training materials for employeesScheduled and presented sales materials to outside clients – helped generate new businessCreated inbound telemarketing scripts and lead procurement opportunities Account management of proximity marketing and the beginning creation of an iPhone application

Ultimate Junkies, Holland Landing, ON 1995-Present

Owner Successfully own and manage an Ultimate Frisbee League under the name of Ultimate Junkies. (UltimateJunkies.com)Successfully recruit new teams/players each year (membership rates have doubled within the last 2 years).Manage all business administrative tasks, accounting, taxes, reporting, analysisSuccessfully organize and run year end ultimate tournaments and clinicsCreated website/contentImplemented new fall ultimate league to help grow the business

WineWishes, Holland Landing, ON. 2007-2010

Founder/OwnerSuccessfully created a new product line to help personalize the gifting of wine. (WineWishes.ca)Created website/contentParticipated in the Entrepreneur Showcase Tradeshow, Markham, OntarioParticipated in the Wine and Food Expo, Toronto, Ontario (achieved sales goals for the show)

HERITAGE EDUCATION FUNDS INC. Toronto, ON (1995-2007)

Managed daily business functions: Built proposals, presentations and programs that resulted in sales growth by 20% throughout Canada. Conducted and managed customer service initiatives that helped lead to company sales growth. Acted as a key contact between home office and a sales force of 1500, across Canada. Held full responsibility in prospecting new partnerships from inception in to maintaining long term relationships. Provided leadership that helped resolve problems internally and externally, while delivering initiatives that generated sales. Conducted market research focus groups and online research that ensured all initiatives would be a win-win for sales representatives, vendors, customers and clients.

Account Manager / Partner Marketing - 2004 - 2007Managed large and small accounts (budgets, negotiating, paperwork, crystal reporting, market analyses, etc.) Created training materials for sales representativesIdentified potential clients through market research and targeted prospecting, cold calling and networking. Created proposals, presentations, online marketing campaigns and print campaigns.Created focused solutions based on clients’ targeted customer base. Developed an automated Birthday mailer proven successful in increasing sales from existing customers by 20%.Was an integral part of the team that helped the company achieve sales objectives by at least 25% from 2006-2007. Managed five major accounts, which lead to company sales growth.Designed and implemented micro sites that provided brand awareness, sale generation and new revenue stream.Sat on board that met weekly with executive management team to develop strategies and improve processes.Designed and created sales and marketing materials. Wrote press releases, and various other print media.Completed various courses; Advanced excel, selling skills, writing course, sales management, marketing, web-design, customer service, mandeve selling skills and project management.

Professional Development

YORK UNIVERSITY, Toronto, ON

Business Administration / Courses, Marketing, Entrepreneurship Courses

Project Management, excel, sales, marketing and various other courses completed through training programs offered.

Seneca College, ECE Graduate

OtherOwner of WineWishes (small business – Wine Cards for around the neck of Wine Bottles)Owner and organizer of Ultimate Junkies (Newmarket community Ultimate Frisbee sports league)Received Employee of the Year AwardComputer savvy in a variety of platformsPersonal hobbies include; ultimate frisbee, soccer, snowboarding, wakeboarding, mountain biking, shopping, online research/surfing/readingReferences and letters of recommendations available

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