Customer Service Administrative Assistant

Lela T Stowers

Email: aboso8@r.postjobfree.com

Address:

City: Norcross

State: GA

Zip: 30093

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Eastwood High School, El Paso TX 1/2001 to 3/2009 (Massage Therapy)

High School Dipolma from Georgia Medical Institute, El Paso TX 1/2001 to 10/2012

High School Dipolma from University of Phoenix, El Paso TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Core Strengths

Effective communication

Computer and technical literacy

Interpersonal abilities

Problem-solving/Creativity

Invoice processing

Telecommunication skills

Strong organizational skills

Teamwork skills

Data entry

Training development

Markdown/promotional procedures

MS Windows proficient

Quick learner

Customer service expert

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Quality Communication

Interacted with 50 affiliate stations in US, ensuring reliable and high-speed delivery to residential and small-business customers.

Work Experience

February 2012 to Current

Brookstone Atlanta, GA

Second Assistant/Sales Rep

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Resolved product/policy issues and shared benefits of new technology.

Communicated all store initiatives and promotions to customers to generate return business.

July 2011 to December 2011

Swim n Sport Atlanta, GA

Assistant Manager

Earned management trust by serving as key holder, responsibly opening and closing store.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Computed accurate sales prices for purchase transactions.

Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

January 2010 to November 2010

Express Pro Temp Agency Lawrenceville, GA

Team Member

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Responsible for careful handling of all merchandise to avoid damage.

Read work orders or received oral instructions to determine work assignments and material and equipment needs.

Performed quality control of the data entry.

Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.

Recorded and filed patient data and medical records.

Scanned, analyzed and file diagnostic and treatment procedures contained in outpatient medical records.

September 2008 to August 2009

D.M. Associates Marrietta, GA

Administrative Assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Prepared and drafted all outgoing correspondence in a timely manner.

Educational Background

2001 Eastwood High School El Paso, TX

H.S. Diploma

18 relevant units

Courses include Keyboarding, Business Mathematics and Report Writing

2005 Georgia Medical Institute Atlanta, GA

M.T. Certification Massage Therapy

"Presidents List" Academic Achievement Award

2011 University of Phoenix Atlanta, GA

Bachelor of Science Criminal Justice

Continuing Education in Law

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