Customer Service Manager

Rebecca Strain

Email: abosn3@r.postjobfree.com

Address:

City: Keota

State: OK

Zip: 74941

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Educational Background:

High School Dipolma from Keota Public Schools, Keota OK 1/2001 to 5/1991 (General)

High School Dipolma from Kiamich Vo-Tech, Keota OK 1/2001 to 10/2012

Job History / Details:

Summary

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Highlights

Conflict resolution techniques

Excellent time management skills

Effective problem solver

Persuasive

Team management

Customer-focused

Skilled multi-tasked

Effective workflow management

Talent development

Accomplishments

I have 20 years experience in working with public. I am trustworthy, dependable, work well with others. I have office and management skills. I pride myself in going above and beyond to meet the expectations of my employer. I have the desire to achieve task in a timely and professional manner. I will strive to be an asset to this establishment.

Experience

September 2007 to August 2010

Stigler Tag Agency Stigler, Oklahoma

Title Clerk/Assistant Office Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Promptly responded to inquiries and requests from prospective customers.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Trained staff on operating procedures and company services.

Provided detailed monthly departmental reports and updates to senior management.

Addressed negative customer feedback immediately.

Resolved customer questions, issues and complaints.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Maintained up-to-date knowledge of product and service changes.

September 1997 to February 2001

Warehouse Willys Restaurant Poteau, Oklahoma

Waitstaff/Hostess/Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Trained staff on operating procedures and company services.

Daily reconciliation,bank deposits,time sheets,ordering,waited tables,entertained,daily reports.

Effectively communicated with team members to maintain clearly defined expectations.

February 1996 to October 1999

Dooley Oil Company Ft.Smith, Arkansas

Office Assistant / Store Manager

Accounts Receivable, Accounts Payable, Payroll, Bank Reconciliation,10-key, Data entry, Copy Machine, Fax machine, Bank Deposit, Daily and monthly reports for two store locations and one apartment complex. Ordered merchandise for both stores. Filled in as needed as cashier in both stores. Managed one store. Multi-tasked.

Education

1991 Keota Public Schools Keota, Oklahoma

GED General

2002 Kiamich Vo-Tech Stigler, Ok

Business/Computers

One year of Business/Computers. Member of Business Professionals of America. Class Reporter. Worked on multiple community fund raisers and food drives.

Contact this candidate