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Sales Customer Service

Location:
Columbus, OH
Posted:
October 02, 2012

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Resume:

Keith Flask

Email: abosj9@r.postjobfree.com

Address: **** *. *** ******

City: Columbus

State: OH

Zip: 43212

Country: USA

Phone: 415-***-****

Skill Level: Management

Salary Range: 118

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

O. Keith Flask

1799 W. 5th Street, No. 364, Columbus, OH 43212

415-***-****(m) abosj9@r.postjobfree.com (e)

Business Development Professional

Summary Profile & Skills

* sales training * vendor management * social network admin * user experience

* collaborative marketing * P&L management * import / export mktg * customer service

* budget management * int`l relationship bldg * project recruitment * new products

* cost controls * CRM, ERP, SCM ops * category management * market research

Industries: software, media, int`l trade, wholesale and retail distribution

Sample Accomplishments

- Created/now manage the #1 experienced sales rep social network group on LinkedIn connecting sales pros to entrepreneurs and companies seeking new and global markets and sales.

- Co-launched two new product lines w/ fresh packaging and grew profitability (NOI grew from 7% avg to 15% avg on new lines) and helped re-position co. to office and electronics channels, turned a $60K investment into $950K sales opportunity, and boosted enterprise value.

- Built int`l relationships among commodity products buyers and sellers as a commercial liaison for the Malaysian Government`s trade development team resulting in multi-million Dollar deal flow.

- Launched a mobile phone aftermarket accessories business to wholesalers and retailers w/ a proprietary packaging design that reduced returns by 60% and damaged packaging by 99.9%.

- Implemented a market development strategy for a $42MM b2b online marketplace to steer buyers to more than 50,000 e-catalog storefronts and drive multiple revenue streams.

- Co-launched a full-service trading company w/ operations in US and China that saved customers as much as 60% on high quality and high sizzle products.

- Implemented and managed marketing cost controls and purchasing at a $600MM Internet software firm fixing approval backlogs and getting vendors paid and operations back in business.

- Won enterprise customers from UPS for a new 3rd party logistics firm in the Los Angeles market leading to new national account acquisitions for the company.

- Identified and developed a new market/client base at the largest radio network in N.A. expanding the selling area for 13 stations from 1 county to 2 county areas.

Professional History

The Coca Cola Company, OH 2012

FMCG Distribution and Merchandising

Challenge: Help deliver and merchandise 500-800 cases of beverages daily to the Mid-OH territory.

Results: Reduced driver delivery times, and improved customer service and reduced complaints

Self-Employed, CA & US 2008 - 2012

Marketing & Business Consultant

* digital inbound marketing

* start-up advisor

* project contributor

>>Quartz Flooring North America, Chicago, IL 2010 - 2012

>>XYZ Generations, San Francisco and Silicon Valley, CA 2008 - 2012

Pre-Sales / Commercialization Consultant

Challenge: Bootstrap a scalable, equitable, relatively cool and profitable biz in 3-6 months.

Actions: Re-purpose off-the-shelf technology for sale to new markets.

Results: Identified technology partners that serve either enterprise or micro-prize businesses and pre-sold solutions to new end-users to determine salability, cycle and profitability. Solutions included:

* Picsured.com

* Tradebeam (US) - global trade mgmt: www.tradebeam.com

* Scan Alert (US) - an anti-hacker trust mark sold to e-retailers: www.scanalert.com

* Mighty File (IRL) - digitized document management: www.mightyfile.com

* Crossmatch (DE) - identity theft protection: www.crossmatch.com

* Aankhen (US) - supply chain visibility: www.aankhen.com

* Energy Matters (AU) - renewable energy products: www.renewablestore.com.au

* Concentric (US) - data cleansing and direct marketing solutions:

CheckPoint Software Technologies (formerly Zone Alarm), Redwood Shores, CA 2006 - 2007

Vendor Business Development / Buyer

Objective: Train myself on SAP ERP, CRM and SCM operations while leveraging my Internet and broad-based marketing, vendor business development and management skills to help this $800M company implement a new spend management initiative prior to a round of acquisitions.

Actions: Analyzed spend data, implemented spend controls, and managed processes.

Results: Fixed project approval backlogs, paid vendors and got operations back in business.

GlobeOne Sourcing & Fulfillment Services, MN, CA and Shanghai, PRC 2004 - 2006, 2009

Business Services & Wholesale Goods Marketing Consultant

Challenge: Launch a 3rd party product marketing firm from China that offers turnkey solutions like private labeling, kit stuffing, and commodity sourcing and delivery to US retailers, warehouse clubs and co-ops, fabricators and home builders at significant cost savings, speed, and sizzle.

Actions: Import marketing, market research, category spend analysis, business planning, collateral, project management, and quality assurance, and alliance development w/ CH Robinson.

Results: Introduced a cost effective way to outsource the product marketing expertise needed to support sales and distribution businesses that are looking to expand product / service breadth and value to their own customers, boost their profitability and enhance their brand image.

.

Fiskars Brands, Plymouth, MN 2003 - 2004

CPG Brand Marketing / Manager

Challenge: Assume project control of the GM`s new products and packaging projects together w/ tertiary category management.

Actions: Market research, collaboration w/ outsourced packaging, industrial design and contract manufacturers in the US, Taiwan and China, profit analysis and budget proposals.

Results: Two new product lines w/ fresh packaging and grew profitability (NOI grew from 7% avg to 15% avg on new lines) and helped re-position co. to office and electronics channels, turned a $60K investment into $950K sales opportunity, and boosted enterprise value. Co. sold to Philips in 2005.

Challenge Holdings, Chicago, IL 1997 - 2003

Start-up & Operations Project Management Consultant

Challenge: Research, launch, or market various products and services

Action: Facilitation or creation of lines and services

Results: New market introductions and customer acquisition

Marriott Vacation Club Int`l, Palm Desert, CA 2002 - 2002

Pre-Sales & Promotion

Clear Channel Radio, San Diego, CA 2001 - 2002

Integrated Media Consultant

Actions: outbound / push marketing

US Business Network, San Francisco, CA 2000 - 2001

Internet eCommerce Start-up Business Development

Challenge: Implement a market development strategy for a $42MM b2b online marketplace to steer buyers to more than 50,000 e-catalog storefronts and drive multiple revenue streams.

Action: Channel partnerships w/ Purchase Pro, ATT, NAMA and sourcing partnerships w/ Baldwin Piano, Hand Tools Int`l, and Sunbeam

Results: Scale, traffic to the marketplace and transaction revenue. ( market dev & growth )

CALTRADE & MATRADE, Los Angeles, CA 1996 -1998

Ex-Import Business Development

Challenge: Increase international trade deal flow through informing the business community, matching buyers and sellers, and introducing companies to market opportunities.

Action: Trade deal facilitation.

Results: Multi-million Dollar trade deal flow between US and Malaysian firms.

Warner Bros Consumer Products, Burbank, CA 1995 - 1996

CPG Brand Marketing Assistant

EGL, Los Angeles, CA 1994 - 1995

Sales Representative

Challenge: Build new business to business sales from cold calling

Action: Won enterprise customers from UPS for a new 3rd party logistics firm in the Los Angeles market leading to new national account acquisitions for the company.

Results: Met quota and built out new territory.

Education

Loyola U., Chicago, IL, BBA, Marketing and Operations Mgmt 2000

George Washington U., District of Columbia, BA, Political Science: systems, relations, policy 1994



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