Customer Service Representative
Resume:
Catherine Stielper-Gilbert
Email: ********@**********.***
Address:
City: Virginia Beach
State: VA
Zip: 23454
Country: USA
Phone: 757-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative - Client Relations - Data EntryHighly enthusiastic customer service representative with 4 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
Educational Background:
High School Dipolma from Ashworth College, GA 1/2001 to 6/1990 (Early Childhood Development)
High School Dipolma from Winslow High School, GA 1/2001 to 10/2012
Job History / Details:
Career Overview
Customer Service Representative - Client Relations - Data EntryHighly enthusiastic customer service representative with 4 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
Core Strengths
Exceptional Customer Service
Training development
Shipping and receiving
Cash flow management
Strategic sales
Exceptional communication skills
Sharp problem solver
Store maintenance ability
Inventory control familiarity
Strategic sales knowledge
Adaptive team player
Credit card processing
Multi-line phone usage
Strong organizational skills
Listening skills
Fast learner
Strong client relations
Trusted key holder
Microsoft Word
Time Management
Data Entry
Scheduling
Spreadsheets
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Telephone Service
Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.
Work Experience
July 2012 to September 2012
Zoots Virginia Beach, va
Customer Service Clerk
Greeted customers entering the store to ascertain what each customer wanted or needed.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Prevented store losses using awareness, attention to detail and integrity.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Directed calls to appropriate individuals and departments.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Answered customer questions regarding store merchandise, department information and pricing.Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Regularly sought opportunities to up sell and add on additional merchandise.
Expressed appreciation and invited customers to return to the store.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
October 2009 to April 2012
Lillypad Daycare Hanscom AFB, MA
Owner
I owned and operated the daycare. Customer service was a big part of the business. As well as well organizing skills and multi tasking.
July 2005 to October 2008
Hodges Cleaners Jacksonville, FL
Presser/ counter clerk
Pressing clothes, washing and customer service at the counter. I assured customer service with the quality of clothes and atmosphere.
June 2002 to February 2005
Maineline Motel Brunswick, Maine
Desk Clerk
Greeted customers entering the store to ascertain what each customer wanted or needed.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Processed daily invoices and billed renewed invoices to clients.Prevented store losses using awareness, attention to detail and integrity.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Asked open-ended questions to assess customer needs.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Provided an elevated customer experience to generate a loyal clientèle.
June 1998 to March 2002
Bon Aire Cleaners Virginia Beach, Virginia
Presser/plant supervisor
Greeted customers entering the store to ascertain what each customer wanted or needed.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Prevented store losses using awareness, attention to detail and integrity.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases and promotions.Logged daily shipped and received orders.Answered customer questions regarding store merchandise, department information and pricing.Asked open-ended questions to assess customer needs.
Expressed appreciation and invited customers to return to the store.
Served as the main liaison between customers, management and sales team.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
Trained new employees quarterly.
Answered product questions with up-to-date knowledge of sales and store promotions.
Routinely answered customer questions regarding merchandise and pricing.
June 1992 to April 1998
Unique Spiral Stairs Albion, Maine
Receptionist
Greeted customers entering the store to ascertain what each customer wanted or needed.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Provided efficient customer service to clients.Processed accounts receivable and accounts payable.Managed incoming and outgoing calls for busy officeAssisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Developed new customer relations through telephone contact and sales activity.Completed and mailed bills, contracts, policies, invoices and checks.Computed, recorded, and proofread data, records and reports.
Educational Background
Ashworth College, Georgia
Early Childhood Development
I am 3 courses from a Associates degree. It has taught me a lot. Not only in children but with adults as well. I learned better techniques on how to talk with Adult customers and how to maintain myself.
1990 Winslow High School Winslow, Maine
High School Diploma Business
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