Customer Service Representative

Linda Brooks

Email: *********@********.***

Address: **** ******

City: Rockford

State: IL

Zip: 61104

Country: USA

Phone: 815-***-****

Skill Level: Entry

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LINDA BROOKS

1214 Foster Avenue Rockford, IL 61102 815-***-**** *********@********.***

HUMAN RESOURCES ASSISTANT

Talented and results-driven Administrative Specialist with experience supporting fast-paced environments and meeting strict deadlines. Additional background in customer service and counseling with excellent communication skills and strengths in problem resolution and records management. Demonstrated track record of identifying areas of improvement and increasing efficiency/productivity of operations. Consistent top performer and valued member of project teams with proven policy/procedure development abilities.

Document Control a Employee Relations a Policy & Procedure Compliance a Workflow Planning a Data Entry

Applicant Screening a Staff Training / Orientation a Benefits Administration a Report Generation a MS Office Suite

SELECTED CAREER HIGHLIGHTS

a As HR Assistant for Saint Anthonyas Hospital, provided comprehensive support in recruitment and retention of staff including maintaining personnel records for benefits administration, workersa compensation, and policy enforcement.

a Served as key member throughout hiring process; administered applicant tracking system, posted job openings, reviewed resumes, scheduled interviews, performed reference/background checks, and coordinated new hire orientation.

a Progressed to Senior Flight Attendant role for ATA Airlines based on exemplary performance and excellent customer relations abilities, managing in-flight services and completing additional training in emergency preparedness, safety procedures, and leadership skills.

a Received recognition from Verizon Wireless for having perfect customer survey results and received promotion from Customer Service Representative to Data Tech Coordinator I.

CAREER TIMELINE

Verizon Wireless Elgin, IL 2008aPresent

Data Tech Coordinator I

JP Morgan Chase Rockford, IL 2006a2008

Customer Service Representative/Bank Teller

ATA Airlines Indianapolis, IN 2001a2006

Senior Flight Attendant

Saint Anthonyas Hospital Rockford, IL 2000

HR Assistant

Additional experience as Youth Detention Officer for Winnebago County Juvenile Detention Center, Rockford, IL and Substance Abuse Counselor for PHASE, Inc., Rockford, IL

EDUCATION

MBA in HR Management Candidate, Kaplan University, Chicago, IL

Anticipated Graduation 2012; 3.73 GPA

BS in Anthropology/Sociology, Rockford College, Rockford, IL

AA in Secretarial Science, Rutledge Business College, Raleigh, NC

Deanas List

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