Customer Service High School

Donna Alfano

Email: ********@******.***

Address:

City: Milford

State: CT

Zip: 06460

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused Front Desk Clerk particularly talented in the areas of Customer Care and Customer Service. Well-organized and dependable with excellent leadership skills.Responsible Front desk Clerk with excellent communication skills demonstrated by 9 years of experience providing excellent service to satisfied clients. Hard-working, experienced, focused on positive results and client satisfaction. Reliable, punctual, conscientious and capable of taking initiative.

Educational Background:

High School Dipolma from Foran High School, Milford CT 1/2001 to 6/1976 (General)

High School Dipolma from Foran High School, Milford CT 1/2001 to 9/2012

Job History / Details:

Summary

I will be Re-locating to the Ft Lauderdale area on 10/20/2012 and will be available for full time work on or about 12/28/2010. Energetic hospitality professional with 8 years in the Hotel industry and 3 years in resort properties.

Hard-working,with a dedication to customer satisfaction and superior service.

Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Hotel, Resort And Healthcare. Areas of expertise include customer service and Dedication.

Highlights

Guest services

Reservations and booking system experience

Concierge duties

Front desk training

Adaptability and responsiveness

Communicates effectively

Service-oriented

Listening skills

Reading comprehension

Exceptional multi-tasker

Accomplishments

Reduced number of guest complaints by 20 Percent. Every Resort and Hotel I have worked at has improved through extensive Customer Service. Many Compliments from Owners and managers.

Experience

March 2005 to March 2010

H&R Healthcare Wallingford, Ct

Admin Assistant

Verified customers' credit and established how the customer would pay for healthcare accommodations.Recorded guest comments or complaints, referring customers to managers as necessary.Computed bills, collected payments and made change for guests.Kept records of availability and guests' accounts, manually or using computers. Also did warehouse, Inventory, and Customer service.

November 2002 to February 2005

Pocono Manor Mt Pocono, Pa

Front Desk Clerk

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

May 1999 to September 2002

Kelleys Pocono Crest Gouldsboro, Pa

Front Desk Clerk

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

January 1996 to April 1999

Mt Airy Lodge Mt Pocono, Pa

Front Desk Clerk

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

Education

1976 Foran High School Milford, Ct

General

Graduate of Foran High School, Class of 1976.

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