Customer Service Management

Candace Dean

Email: ********@**-********-********.***

Address:

City: Colorado Springs

State: CO

Zip: 80909

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Graphic Designer with a strong background in design and layout. Portfolio available upon request.

Educational Background:

High School Dipolma from Mesa State University, Grand Junction CO 1/2001 to 12/2001 (Graphic Design)

Job History / Details:

Professional Profile

Talented Graphic Designer with a strong background in design and layout. Portfolio available upon request.

Qualifications

Microsoft Office

Creative Designs

Computer Literate

Quark

PageMaker

CS5

Team leadership

Quick learner

Strong verbal communication

Customer Service

Customer Satisfaction

Conflict resolution

Relevant Experience

Supervision

Supervised team of 30 staff members.

Design

Responsible for creative designs using PhotoShop, Illustrator, Quark, and PageMaker

Experience

November 2002 to Current

Walmart Colorado Springs, Colorado

Sales Associate

Price Integrity, Product management, Trained associates on proper way to do product management, Directing phone calls throughout the store, followed HIPA regulations, MOD integrity, Telxon, Customer service

September 2009 to February 2010

Walmart Colorado Springs, Colorado

Back Room Lead

Provided onsite training.Supported team of nine with daily operational functions. Time management. Worked directly with my team of nine and management to achieve all freight was unloaded off truck and taken to the floor by a specific time. Reprimanding associates if their was an issue with productivity.

October 2004 to December 2006

Walmart Colorado Springs, CO

Support Manager

Customer Service, Price management, Product management, Time management for productivity, Manage safety for customer and associates. Resolved situations having to do with either customers or associates. Monitored, Managed, Guided, Advised, Provided onsite training, Developed new process for employee evaluation which resulted in marked performance improvements..

August 2000 to August 2001

Mesa State College Grand Junction, CO

Graphic Designer

Planned and executed pamphlets and posters for the music events at the school.

July 1999 to August 2001

Mesa State College Grand Junction, CO

Graphic Design Instructor

Managed design room by ensuring everything ran smoothly from opening of lab to closing.

Advise and guide students through assignments using Illustrator, Photoshop, Quark, and PageMaker

Education

2001 Mesa State University Grand Junction, Colorado

Bachelor of Arts Graphic Design

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