Customer Service Representative

Kendra Wilson

Email: ********@**-********-********.***

Address:

City: Munhall

State: PA

Zip: 15120

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment, and always achieving high levels of customer satisfaction.

Educational Background:

High School Dipolma from Life Skills Center, Dayton OH 1/2001 to 6/2007 (general)

Job History / Details:

Career Focus

Dedicated sales associate with experience working in diverse retail and customer service environments. Great motivation to maintain customer satisfaction and contribute to company success.

Areas of Expertise

Excellent communication skills

Fast learner with a wide range of practical skills

Enthusiastic developer of good relations with clients

Execution of floor set and visuals

Customer service oriented

Convincing sales strategies

General store maintenance

Energetic work attitude

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Employment Summary

November 2011 to March 2012

Citizens Bank Pittsburgh, Pa

Customer Service Specialist

April 2011 to December 2011

Eat'n Park Restaurant Pittsburgh, Pa

Waitress

December 2009 to July 2010

Infocision Dayton, Oh

Customer Service Representative

June 2008 to August 2009

Telatron Marketing Group Erie, Pa

Customer Service Represtative

November 2007 to June 2008

Global Readers Dayton, Oh

Customer Service Representative

Education and Training

2007 Lifeskills Center Of Dayton Dayton, Oh

High School Diploma General

Keywords

HS diploma, customer service, product knowledge

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