Customer Service Manager
Resume:
Eileen Gravinese
Email: ********@*********.***
Address:
City: Roslindale
State: MA
Zip: 02131
Country: USA
Phone: 857-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Retail Operations Manager with excellent communication skills and rapid and precise customer service skills. 15 years experience.
Educational Background:
High School Dipolma from Everett High School, Everett MA 1/2001 to 6/1973 (school)
Job History / Details:
Summary
Retail Operations Manager with excellent communication skills and rapid and precise customer service skills. 15 years experience.
Highlights
Serve Safe Certified
Neat, clean and professional appearance
Point of Sale (POS) system operation
Excellent multi-tasker
Engaging personality
12 Step Hospitality Class
Managing employees class
Annual Customer Service Class
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Plan menu selections, budget pricing, handling customer expections
Experience
May 2006 to December 2011
Sodexo/Faulkner Hospital Jamaica Plain, Ma
Manager Retail Operations Manager
Plan menu selections, budget pricing, handle customer expectations, worked closely with executive chef manager for controlling the menu's portion control. Plan and implement special "theme meal" days, responsible for inventory, ordering and maintaining food and supplies for everyday operations.
Worked closely with General Manager on budget, financial goals and staffing. Provide input and suggestions as needed.
Interviewed, hired, terminated and oriented new staff. Conducted annual appraisals, providing positive and negative feedback where needed.
Conducted routine cashier audits for cafeteria and coffee kiosk.
Maintained weekly cleaning checklist and ensured safe food handling practices, personal hygiene requirements and adhere to local, state and federal regulations.
Conducted customer feedback surveys, addressing suggestions and complaints in a timely manner. Scheduled and approved time off requests.
Provided training, updated new changes and policy procedures. Conducted informal weekly to address employee requests and suggestions.
July 1998 to May 2006
Faulkner Hospital Jamaica Plain, Ma
Supervisor - Food Service
Oversaw everyday operations of kitchen, cafeteria, and coffee kiosk for 30-40 employees.
Scheduled, hired and trained employees on food safety, customer service and hospital policies.
Conducted routine "test trays" checking accuracy, temperature and appearance. Maintained hospital standards and policy procedures.
May 1996 to June 1998
Faulkner Hospital Jamaica Plain, Ma
Cashier and Client Aid
Cashier for lunch/dinner customers. Maintained cleanliness of cafeteria, restock chips, coffee and sodas as needed.
Set up, prepare and deliver " In House" functions.
Deliver meals to patients, ensuring accuracy and time lines, review dietary guidelines,added and adjusted accordingly.
Maintained great customer service skills with both patients and co-workers.
Education
1973 Everett High School Everett, Ma
High School Diploma
References
Professional
Lou Iorio
Manager Faulkner Hospital
Janell Thomas
Faulkner Hospital
Mara Salvucci
Faulkner Hospital
Personal
Catherine Porcella
Barbara Mullin
Contact this candidate