Customer Service Manager

Nicole Ellsworth

Email: ********@***************.***

Address:

City: Oxford

State: MI

Zip: 48371

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative, Manager, and Shift Supervisor. TIPS certified 15 years in Bar/Restaurant (Bartending, Serving, Expo, Shift Manager, Manager, Banquet, Quality Control) DECA Alumni (State Champion 1997/ Restaurant Management) Friendly, Motivated, Specialized in "Up Sell", with over 15 yrs experience working in a diverse retail and food and beverage industries.

Educational Background:

High School Dipolma from Baker College, MI 1/2001 to 6/2012 (Business/ Marketing)

High School Dipolma from Venture High School, MI 1/2001 to 9/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative, Manager, and Shift Supervisor.

TIPS certified

15 years in Bar/Restaurant (Bartending, Serving, Expo, Shift Manager, Manager, Banquet, Quality Control)

DECA Alumni (State Champion 1997/ Restaurant Management)

Friendly, Motivated, Specialized in "Up Sell", with over 15 yrs experience working in a diverse retail and food and beverage industries.

Core Strengths

Honed marketing skills

Natural leader

Dynamic, friendly hostess

Strong work ethic

Supervisory skills

Point of Sale (POS) system operation

Passion for customer satisfaction

Food service background

Proven cost-control expert

Proven sales record

Trained in performance and wage reviews

Employee recruitment expertise

T.I.P.S. certified

Stable work history

Full service restaurant background

Conflict resolution techniques

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by 35 percentage from previous year.

Work Experience

April 2012 to Current

MSN Tayler Commerce, MI

Product Promotions/ Model

Responsible for daily set up of five stations.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Ensured minimal product shrink and coordinated secondary usage of product

Examined trays to ensure that they contained required itemsExecuted daily production lists and goals

Filled beverage and ice dispensersGreeted each customer with friendly eye contact

Helped with preparation, set-up, and service for catering eventsInformed patrons of establishment specialties and features

June 2008 to July 2012

Richard's Tavern Pontiac, MI

Manager

Consistently stayed under monthly controllable expense budget.

Hired and trained staff of 12 employees.

Drove food costs down by 33 percentage by effectively improving inventory procedures and reducing spoilage levels.

Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.

Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service.

Managed food and produce receiving process with 100 percentage accuracy.

Trained new employees

Took beverage orders from serving staff or directly from patronsTook beverage orders from serving staff or directly from patrons

Wiped tables and seats with dampened cloths, and replaced dirty tablecloths

February 1998 to May 2005

Uptowne Roadhouse Lakeville, MI

Bartender, Server, Expo, Hostess

Consistently stayed under monthly controllable expense budget.

Prepared daily food items, and cooked simple foods and beverages

Prepared checks itemizing total meal costs and sales taxes

Prepared food items

Prepared food items such as sandwiches, salads, soups, and beverages

Prepared items on station assignment list

Spoke with patrons to ensure satisfaction with food and service

Stocked and rotated products, stocked supplies, and paper goods in a timely basis

Stocked bar with beer, wine, liquor, and related supplies

Stocked service stations with items such as ice, napkins, and straws

Stored clean equipment and utensils

Took beverage orders from serving staff or directly from patrons

Trained new employees

Educational Background

2015 Baker College Auburn Hills, MI

Bachelor of Science Business/ Marketing

Some college

Restaurant management

1997 Venture High School Imlay City, MI

High School Diploma Business

Member of the DECA Club/ State Champion 1996

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