Customer Service Assistant

CARI AFERGUSON

CARI . FERGUSON

********@***.** *424 James Street

604-***-**** Vancouver, BC, V5V 3J1

604-***-**** Page 2

SKILLS

Excellent communication, language, and public speaking skills developed through competitive debating and public speaking

Strong research and organization skills and advanced writing and editing skills

Exceptional decision-making, analytical, and problem-solving skills

Strong people and customer service skills

EDUCATION

C e r t i f i c a t e o f P r o f i c i e n c y i n F r e n c h Ryerson University T o c o m m e n c e S e p t e m b e r 2 0 1 1

M a s t e r o f P u b l i s h i n g Simon Fraser University A n t i c i p a t e d g r a d u a t i o n d a t e 2 0 1 1

Written project report detailing Canadian copyright law and usage permissions of text and images (particularly the changing rules

around digital rights) as obtained in an academic publishing context

B a c h e l o r o f A r t s University of Western Ontario G r a d u a t e d J u n e 2 0 0 9

Honors Specialization in History; Major in English Language and Literature

RELEVANT EDITORIAL TRAINING & CERTIFICATION

Copy Editing and Proofreading SFU Summer Publishing Workshops, 2009

Book Publishing Immersion SFU Summer Publishing Workshops, 2009

Introduction to Adobe InDesign SFU Summer Publishing Workshops, 2009

Advanced Adobe InDesign SFU Summer Publishing Workshops, 2009

Ontario Core French Language Certificate June 2004

WORK HISTORY

S e p t e m b e r 2 0 1 0 P r e s e n t Serials Editor; Managing Editor, Fraser Forum T h e F r a s e r I n s t i t u t e

Manage Fraser Forum, the Fraser Institute s flagship peer-reviewed public policy magazine: solicit articles, edit articles, coordinate the

peer-review process, coordinate revisions, and manage all aspects of production (design, layout, advertising, printing, web distribution)

Typeset publications using Adobe InDesign

Develop and manage the e-mail marketing programme for the publications department

Create HTML newsletters and e-mail templates

Manage and develop content for a quarterly fundraising newsletter, Fraser Frontline, which was sent to all Institute supporters and raised

nearly $250,000 annually

Manage (article selection, translation, layout, web distribution) digital -only magazine, Perspectives, for the French-speaking audience

Edit and facilitate web distribution of digital-only student publication Canadian Student Review and American newsletter Fraser Insight

Maintain and revise the Institute s official style guide

A u g u s t 2 0 1 0 J u n e 2 0 1 1 Head Teaching Assistant, Magazine Publishing 375 S i m o n F r a s e r U n i v e r s i t y

Responsible for the supervision, instruction, and guidance of 80 students (4 tutorials) as they create and develop a concept for a magazine

from start to finish in tutorial

Graded all assignments (quizzes, tests, essays, presentations, exams)

Developed rubrics and criteria for junior TAs to use for grading assignments, coordinated marking best practices to ensure consistency

and fairness across the board (for semesters with multiple TAs), and mentored and taught new TAs

Coached students through their concept and final presentation to a panel of industry professionals

A p r i l 2 0 1 0 P r e s e n t Editorial Assistant U B C P r e s s

Responsible for technical and editorial clean-up of recently received manuscripts

Northwest Coast Native Art: researched, obtained, and organized 500 permissions for illustrations and excerpted material in 2011 title

Assisted in marketing campaigns and mailings for potential course -adoption texts

Entered and updated book titles and entries in Press Track system

CARI FERGUSON

********@***.**

604-***-**** Page 2

OTHER RELEVANT PUBLISHING EXPERIENCE

M a r c h - A p r i l 2 0 1 0 E d i t o r / Publisher T h e B o o k o f M P u b

Experimented with an innovative WordPress-based new publishing system originating on the web and flowed into production

Published the 200-page book with 5 other editors, 18 authors, and nearly 50 contributors in 3 formats (ebook, PDF, POD) in 6 weeks

May 2006 April 2009 Editor-in-Chief The Mirror

The Mirror is the oldest undergraduate academic history publication in Canada

Was responsible for managing authors and editors and mediating between the two when necessary

Addressed all administrative and financial aspects of publication a s well as the creation, copyediting, marketing, sales and inventory

maintenance of the journal

Selected, trained, and supervised an editorial board of 13 undergraduate students (2 associate editors, 1 design & layout edito r, and 10

assistant editors)

Acted as the sole liaison between the journal, the history department, the University Students Council, external universities, and the

printer

2005 2006: Served as Associate Editor/Design & Layout Editor

2004 2005: Served as Assistant Editor/Design & Layout Editor

September 2009 April 2009 Editor & Typographer UWO Arts & Humanities Publications

Symposium: poetry newsletter

Propaganda: fiction, art, and photography anthology

Semi-Colon: literary publication

September 2002 June 2004 Senior Editor Pegasus

Grand River Collegiate Institute literary anthology

April 2003 June 2004 Editor-in-Chief Drumbeat

Grand River Collegiate Institute student newspaper

RELEVANT MEMBERSHIPS

Editor s Association of Canada; BC Literacy Forum; Literacy BC; Ontario Literacy Coalition; Community Arts Council of Vancouver

REFERENCES

Available upon request.

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ï Written project report detailing Canadian copyright law and usage permissions of text and images (particularly

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