Sales Customer Service

William Hegedus

Email: ********@**************.***

Address:

City: Tampa

State: FL

Zip: 33618

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Results-oriented Area Sales Manager excelling in identifying customer needs and providing solutions. Motivated looking to achieve sales targets and contribute to long-term business growth through premium customer service and maintenance of store standards. Experienced professional with strong leadership and relationship-building skills .

Educational Background:

High School Dipolma from Kalamazoo Valley Community Collage, Kalamazoo MI 1/2001 to 5/1996 (General)

High School Dipolma from Vicksburg High School, Kalamazoo MI 1/2001 to 9/2012

High School Dipolma from Central Michigan University, Kalamazoo MI 1/2001 to 9/2012

Job History / Details:

Professional Profile

Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Results-oriented Area Sales Manager excelling in identifying customer needs and providing solutions. Motivated looking to achieve sales targets and contribute to long-term business growth through premium customer service and maintenance of store standards. Experienced professional with strong leadership and relationship-building skills .

Qualifications

Consistently meet goals

Background in the construction industry

Excellent communication skills

Energetic

Positive and upbeat

Strong interpersonal skills

Exceptional multi-tasker

Customer service-oriented

Flexible

Detail-oriented

Relationship selling

Ability to mediate disputes

Listening skills

Written and oral communicaton skills

Inventory control procedures

Loss prevention comprehension

Relevant Experience

Training

Responsible for training all new employees to ensure continued quality of customer service.

Sales and Marketing

Increased annual gross sales by 15 percentage .

Sales and Promotion.

Assisted in planning and executing trade-shows and in-store promotional events.

Data Organization

Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to complete product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

March 2008 to Current

AFLAC Michigan/Indiana

Independent Insurance Agent

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters. Created and executed marketing/PR campaigns, including new product introductions and existing product development. Assisted customers in person and via telephone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Responded to all customer inquiries in a timely manner.

July 2008 to August 2012

Walmart Benton Harbor, Mi

Overnight Support Manager

Provided onsite training to all new associates. Planned and executed nightly duties for all associates with the goal of making the store look fully stocked and clean for the morning shoppers. Achieved increased shift productivity by utilizing the strengths of the the individuals on the overnight team.

August 2006 to February 2008

Allied Building Products Merrillville, Indiana

Inside/outside sales

Transitioned an average of 45 leads into paying customers per week. Managed and recorded all leads from outbound telephone marketing.

Acted as a liaison between outside sales representatives and 75 accounts.

Set up new accounts, established customer credit, and set up payment methods.

Produced $60,000 in net sales volume during an average month. Achieved over $100,000 in new business during the third quarter of 2007.

Quoted prices, credit terms and other bid specifications. Responded to all customer inquiries in a timely manner. Surpassed annual quota by 30 percentage . Contacted new and existing customers to discuss how their needs could be met through specific products and services. Attended trade shows and sales conferences.

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July 2003 to August 2006

Big C Lumber Eau Claire, Michigan

Outside sales

Taught potential clients about products through seminars and other special events. Managed a portfolio of 50 accounts and $ 1,500,000 in sales. Increased sales volume by adding 15 accounts in the Southwest Michigan territory. Answered customers' questions regarding products, prices and availability. Selected the correct products based on customer needs, product specifications and applicable regulations. Used networking opportunities to create successful, on-going business relationships. Planned and organized routes within territory to maximize efficiency and time in the field. Kept detailed records of daily activities through online customer database. Organized joint sale calls with current customers and outside vendors. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.

August 2002 to July 2003

Glenlord Lumber Stevensville, Michigan

Dispatch and Yard Manager

Successfully managed production activities so all orders were shipped on time. Investigated and implement ideas for quality improvement, increased productivity and cost reduction. Maintained and enforced a safe and clean working environment at all times. Planned, directed, coordinated and assigned manpower to meet aggressive production schedules. Recommended and executed quality improvements for production and product quality. Drove daily production activities with effective communication and leadership. Interacted with customers and vendors in a friendly and timely manner. Answered customer questions regarding delivery promptly and accurately. Checked load accuracy and stability before each trip.

October 1996 to August 2002

84 Lumber multiple locations, Michigan and Indiana

inside Sales, Outside Sales, Co Manager

Supervised a sales force of five sales associates. Led sales calls with team members to establish sales and customer retention goals. Planned and directed staff training and performance evaluations.

Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Built relationships with customers and the community to establish long-term business growth.

Education

1994 Kalamazoo Valley Community Collage Kalamazoo, MI

Associate of Arts General

Associate's Degree

1991 Vicksburg High School Vicksburg, MI

High School Diploma

Central Michigan University Mount Pleasant, MI

General Studies

Affiliations

Member of the Home Owners Association Of Southwest Michigan.

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