Customer Service High School

BONNIE MARSHALL

Email: ********@**********.***

Address:

City: Lenexa

State: KS

Zip: 66219

Country: USA

Phone: 913-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; with a high level of adaptability.

Educational Background:

High School Dipolma from Turner High School, Kansas City KS 1/2001 to 6/1972 (DOT Regulations/Driver Safety)

High School Dipolma from Deffenbaugh Inc Driver Training, Kansas City KS 1/2001 to 9/2012

Job History / Details:

Summary

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; with a high level of adaptability.

Skills

Meet deadline

Problem resolution

Meets/exceeds goals

Attention to detail

Organized

Microsoft Office skills

I-PAK software/route ware

Accomplishments

Operations

Collaborated with Plant Manager to ensure smooth flow of inventory reduction. Making it possible to achieve monthly quota for tons shipped and revenue.

Billing

Implemented sending out invoices my email to save postage fees.

Experience

April 2007 to Current

Deffenbaugh Recycling Kansas City, KS

Logistic Coordinator

Communicate with Plant Manager as to inventory on-hand to order rail cars, trucks and overseas containers to move material.

Contact our buyers from predetermined monthly purchase order to set up bookings in order to move containers and trucks for them specifically using the inventory on hand in our plant.

Issue bookings to various transportation companies including our own to haul container to our facility to load and return to rail road.

Create Bill of Laden for each container (5-20) daily with locate to be returned, product within container, weight & bale count.

Rail bill these containers via email or online with the specific ship line buyer will be using.

Provide packing list for buyers of bookings numbers, each container with its specific number, weights, seal number.

Take digital pictures according to CCIC regulation of each container.

Download that information to each buyer along with packing list.

2005 to March 2007

Volt Services Overland Park, KS

Customer Service

Provide information to customers regarding product and services.

Document customer interaction & product/service issues.

Entering information online in order to.

Provide history and tracking of issues resolution.

Evaluates disputes between customer opinion & company actions, explores alternative solution.

May 2004 to July 2005

Dollar General Gardner Ks

Assistant Manager

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Inventory stock and reorder when inventory drops to a specified level.

Assign employees to specific duties.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Open & Closed store, balanced petty cash and cashiers drawers daily.

Education and Training

Turner High School Kansas City, KS

High School Diploma

Deffenbaugh Inc Driver Training Kansas City, KS

DOT Regulations/Driver Safety

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