Customer Service Management

Amy Dean

Email: ********@*********.***

Address:

City: Roebuck

State: SC

Zip: 29376

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Passionate Leasing Consultant, Office Manager and top salesperson who is dedicated, positive, reliable as well as multi-task oriented with exceptional ability to work with others as a team. I am looking for a position to market and sell multiple products/services and exceed any goal given and am open and excited to learn more.

Educational Background:

High School Dipolma from Southwest Guilford, High Point NC 1/2001 to 5/1992 (all required)

Job History / Details:

Career Focus

Passionate Leasing Consultant, Office Manager and top salesperson who is dedicated, positive, reliable as well as multi-task oriented with exceptional ability to work with others as a team. I am looking for a position to market and sell multiple products/services and exceed any goal given and am open and excited to learn more.

Summary of Skills

Customer targeting

Top-rated sales performance

Conflict resolution

Project management

Creative Marketing

Computer proficient

Accounts Receivable

Billing and Collection knowledge

Excel Reporting

Multitasking

Event management

Internet marketing

Product management

Team Worker

Very strong customer service skills

Strong closing ability

Management Skills

Leadership Skills

Reliable

Accomplishments

Helped increase property occupancy of a 496 unit multifamily dwelling from 82 percentage to 100 percentage leased in a matter of months.

Nominated for top leasing consultant by the National Apartment association .

Moved to lower leased properties managed by First Communities Management owned by Johnson Development to bring occupancy and income up for lenders until exceeding expectations.

Trained staff on basic leasing skills for new leasing associates for Johnson Development Apartment Communities.

Have created a very strong referral base within communities as well as larger Spartanburg based businesses.

SC Department of Insurance Property and Casualty Insurance License

Professional Experience

April 2012 to Current

Chartwell Holdings Management Newton, MA

Leasing Specialist for The Haven at Oak Forest, Spartanburg, SC

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, retention and sales.

Communicated with customers, employees and other individuals such as vendors to answer questions and explain information necessary to maintain a strong business relationship.

Planned and executed monthly resident events, community involvement for the city of Spartanburg as well as Chamber of Commerce events and community charity events.

Helped maintain a 496 unit apartment community at an average 96 percentage occupied and created a strong resident referral base.

Handled the bulk of resident issues while maintaining a very strong customer service approach while still adhering to Fair Housing Laws.

June 2007 to April 2012

Johnson Development Spartanburg, SC

Leasing Associate for The Haven Apartment Communities

Organized due diligence through three management changes (Johnson Development Management, Greystar Management and First Communities Management).

Computed, recorded, and proofread data, records and reports

Communicated with prospective future residents and current residents as well as other employees and vendors to answer questions and explain information.

Organization of all resident socials, charity events, and Chamber events.

September 2005 to June 2007

Allstate Insurance Company Spartanburg, SC

Property and Casualty Insurance Producer

Developed and executed marketing programs resulting in increased company exposure, customer traffic, and sales.

Complied with federal, state and company policies, procedures and regulations.

Production of Property and Casualty Insurance policies as well as life and health.

Passing and maintaining SC Property and Casualty license.

Professional Affiliations

Upper State Apartment Association

Habitat for Humanity

Mary Brewer School of Insurance

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