Customer Service Sales

Leon Hare

Email: ********@******.***

Address:

City: Orange Park

State: FL

Zip: 32073

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Dynamic server highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Proficient knowledge of food, wine and spirits. Focused on efficient teamwork and complete customer satisfaction. Seeking full-time position with a flexible schedule. High volume dining, customer service and cash handling background.

Educational Background:

High School Dipolma from FSCJ, Jacksonville FL 1/2001 to 8/2011 (General Business)

Job History / Details:

Summary

Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert.

Dynamic server highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Proficient knowledge of food, wine and spirits.

Focused on efficient teamwork and complete customer satisfaction. Seeking full-time position with a flexible schedule.

High volume dining, customer service and cash handling background.

Highlights

OrgOrganized and efficient server

ServSafe certification

Highly responsible and reliable

Works well under pressure

Exceptional interpersonal skills

Committed team player

Extensive hospitality background

Food and beverage specialist

High energy

In-depth food and wine knowledge

Flexible schedule capability

High-volume dining

Food ingredients expert

Bar terminology

Master of sales techniques

Food safety understanding

ServSafe certification

Point of Sale (POS) system operation

Quick problem solver

CPR certification

[] Food Handlers card

Lifts and carries up to [] lbs

Trained in liquor, wine and food service

Courteous, professional demeanor

Top-tier, full-service dining background

Upbeat, outgoing and positive

Guest relations professional

Mathematical aptitude

Cash handling expert

Up-selling capability

Accomplishments

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Awarded "Outstanding Employee" in [].

Earned a 10 percentage bonus for successfully up-selling the most items from the restaurant's new summer menu.

Generated a [] percentage increase in wine sales by making appropriate food-pairing suggestions to guests.

Selected to serve notable VIP guests for major private events.

Experience

9/30/2012 12:00:00 AM

Consistently provided professional, friendly and engaging service.

Assisted guests with making menu choices in an informative and helpful fashion.

Skillfully promoted items on beverage lists and restaurant specials.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Appropriately suggested additional items to customers to increase restaurant sales.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Promptly served all food courses and alcoholic beverages to guests.

Set dining tables according to type of event and service standards.

Answered questions about menu selections and made recommendations when requested.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Quickly recorded transactions in MICROS system to deliver prompt service.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Skillfully anticipated and addressed guests' service needs.

Developed and maintained positive working relationships with others to reach business goals.

Consistently adhered to quality expectations and standards.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Delivered exceptional, friendly and fast service.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Provided friendly and attentive service.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Inventoried and restocked items throughout day.

Effectively used items in stock to decrease waste and profit loss.

Precisely described menu items and special offerings and appropriately identified wine pairings.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Correctly calculated charges, issued bills and collected payments.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.

Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.

Checked in deliveries and signed off on products received.

Verified cash drawer against the day's receipts.

Prepared the buffet and salad bar for dinner service.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Continually kept carpets and floor clear of debris.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Maintained neat and attractive bakery food cases.

Resolved guest complaints quickly and efficiently.

Maintained a professional tone of voice and words at all times, including during peak rush hours.

Received frequent customer compliments for going above and beyond normal duties.

Promoted and endorsed the company to bring in new business.

Assertively upsold alcoholic beverages, appetizers and desserts.

Facilitated prompt and accurate seating and service of all guests.

Delivered quality service by providing a warm and welcoming environment.

Politely answered phones promptly and recorded and confirmed reservations.

Assisted co-workers whenever possible.

Greeted guests and communicated about wait time.

Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.

Guided guests through the dining rooms and provided needed assistance.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Routinely checked menus to verify they were current, clean and wrinkle-free.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Welcomed and acknowledge all guests in a friendly, service-oriented manner.

Effectively listened to, understood and clarified guest concerns and issues.

Completed opening and closing checklists according to set standards.

Maintained complete knowledge of restaurant menu, including daily specials.

Monitored guest for intoxication and immediately reported concerns to management.

Maximized table turns and rotated seating for maximum guest satisfaction.

Assisted with guest inquiries, take-out orders and restaurant cleanliness.

Regularly cleaned host stand and buffet area.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Maintained an accurate wait list.

Maintained high standards of cleanliness and sanitation.

Stocked and maintained silverware, linen and condiments.

Maintained clean dining room, lobby and service areas at all times.

Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

Routinely carried large loads of dishes to kitchen for washing.

Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.

Folded napkins throughout the day to maintain an adequate supply.

Transported all dirty tableware from dining room to dishwashing area for proper cleaning.

Served beverages, breads and butter and replenished items as necessary.

Greeted guests in a pleasant and courteous manner.

Stocked and maintained cleanliness of stations.

Promptly and consistently reset tables with spotless service ware.

Quickly set up and cleared tables and stocked all service stations.

Provided high quality service.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Assisted servers and dining room hosts and quickly responded to guests' needs.

Bussed and reset tables and kept dining room and work areas clean.

Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.

Emptied and maintained trashcans and outdoor dumpster area.

Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.

Sorted, soaked and washed flatware.

Sprayed all racked items with hot water to loosen and remove food residue.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.

Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.

Stocked deliveries in a timely and safe manner.

Consistently kept kitchen areas clean and free of debris and water.

Hand-washed dishes and glassware thoroughly.

Operated all kitchen equipment adeptly.

Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.

Upheld highest standard for cleanliness of glass and silverware.

Education,

Concentration in Hospitality Management

Coursework in: Business Management and Operations

Coursework in: Culinary Management, Food and Beverage Operations Management

Concentration in Restaurant and Hospitality Operations

Top [number] percentage of class

Member of [club name] club

Received [scholarship name] Scholarship

Coursework in Communication and Theater Arts

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