Sales Customer Service

Melanie Harris

Email: ********@*************.***

Address:

City: Fayetteville

State: WV

Zip: 25840

Country: USA

Phone: 304-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic management strategist with 18 year record of achievement and demonstrated success driving sales growth while providing leadership in highly competitive markets. Adept at driving growth of company revenues and improving production and performance. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty and forging strong relationships with external business partners.Extensive product knowledge coupled with creative ideas for product applications and a solid history of sales success. Proven ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. PROFESSIONAL EXPERIENCE A solid background in human resources, sales and marketing experience. Additional supervisory and training experience.

Educational Background:

High School Dipolma from West Virginia University, Morgantown WV 1/2001 to 5/1992 (Business Administration)

Job History / Details:

Summary

Dynamic management strategist with 18 year record of achievement and demonstrated success driving sales growth while providing leadership in highly competitive markets. Adept at driving growth of company revenues and improving production and performance. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty and forging strong relationships with external business partners.Extensive product knowledge coupled with creative ideas for product applications and a solid history of sales success. Proven ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. PROFESSIONAL EXPERIENCE A solid background in human resources, sales and marketing experience. Additional supervisory and training experience.

Highlights

Human Resource Management

Strategic Marketing Positioning

Solution Selling Strategies

Team Building

Financial negotiations

Territory Growth and Development

Compensation/payroll

Employee coaching

High Impact Sales Presentations

Customer service

Organizational Leadership

Recruitment/staffing

Training and development

Employee benefits

Hiring and retention

Recruiting

Interviewing

Accomplishments

Business Development:

Successfully grew business by targeting advertising toward specific demographics of core clients.

Project Management:

Initiated health care staffing campaign which resulted in placement of multiple CNA's being placed in several states.

Business Development:

Spearheaded acquisition of two competitor companies.

Established and managed partner relationships on a daily basis.

Developed new marketing strategy which increased customer base by 23 percentage .

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Experience

February 2010 to Current

Advantage One Staffing, Inc. Fayetteville, WV

Executive Director/Owner

Advantage One Staffing is a recruiting company that is focused on the Health Care, Oil and Gas, and Construction industries. Business is conducted nationwide. Some of my responsibilities are as follows:

Conducts interview, skills testing and screening with recruited candidates to make sure that only the best applicants are dispatched in the positions that suit them.

Transactions about the payroll process of the employees which includes reviewing time sheets to make sure they are received just in time, reviewing the accuracy of payroll reports, resolving invoice errors and when needed, collecting the pay rates.

Supervise candidates who are given temporary assignments through conducting activities for quality control and disciplinary reviews.

Provides the temporary workforce ongoing counseling, career support and coaching.

Implements objectives and Serves as a leader who will set the vision, operating philosophy, and tone of the company.

Authorizes purchases of supplies and equipment within budgetary guidelines.

Oversees and assists in the preparation of annual budgets for each department, then works with the management team to ensure that all departments strive to consistently meet monthly budget guidelines.

Assures that completed business plan is in effect and is being followed for the current fiscal year.

Interprets personnel practices within policy guidelines and recommends changes as necessary.

Develops and maintains positive relationships with customers and employees.

Works with the sales and marketing team to monitor growth and customer flow.

Promotes favorable public relations and represents the company as required, specifically with those businesses that influence the market.

Maintains full compliance with all government laws and regulations.

Consistently analyzes relevant operational data and effectively presents recommendations and conclusions in a timely manner.

Oversees and guides department managers in developing and using departmental policies and procedures.

Reviews and evaluates the work performance of assigned personnel as well as counsel/discipline assigned personnel according to established company personnel policy.

Interviews and hires consultants, department heads, and other staff positions as necessary.

Confers with consultants to various departments concerning problem areas and available solutions.

Puts customer service first.

Ensures that customers receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights.

January 2005 to Current

Stonescapes Lagoon Pools and Decorative Concrete Fayetteville, WV

Sales and Marketing Manager

Achieved profitable growth in sales and marketing responsibilities within the first year of business: generated sales of $250,000 for a new concept in rural West Virginia.

Responsible for all stages of construction from initial contact to design, obtaining permits, ordering materials and scheduling labor thru completion of the project.

Developed a complete marketing program where none previously existed.

Program now serves as a guide for new hires and future company growth.

Set up and established new territory by: Devising a technique for introducing the sales concept and product to clients Designing an introductory call script that is now standard for the company Developing a strategy for attacking and penetrating a customer master list Serving as product specialist and trainer for new hires Developing complete managerial outline for continued growth of the company.

1998 to 9/30/2012 12:00:00 AM

Pharmaceutical Sales Representative

Responsible for territory covering four states: West Virginia, Virginia, Kentucky and North Carolina.

Detailing Doctors and office staff on the following pharmaceutical drugs: Aerobid (inhaled corticosteroid for asthma) Tiazac (calcium channel blocker for hypertension) Monurol (antibiotic for acute cystitis) Climara (hormone replacement therapy for menopause) Celexa (selective serotonin re-uptake inhibitor for depression) Intense and continuing education throughout career.

9/30/2012 12:00:00 AM

Donnelley Directories

Responsible for selling yellow pages advertising in the Washington DC area.

Duties including but not limited to: Analyzing current client contracts Interviewing clients to find current needs Customizing unique yellow pages campaign to cover all headings needed and markets Design ads with custom headlines and content Writing contracts Managing territory.

2003 to 2005

Advantage One Home Mortgage, LLC

Owner and Marketing Manager

Responsible for all daily operations of a Sub-prime Mortgage Company including but not limited to the following tasks: Applying for all licensing on the state and federal levels Keeping all files in compliance with the WV Division of Banking Keeping all files in compliance with all federal agencies Reviewing all lender programs and selecting specific programs for clients Creating all sales and marketing materials Maintaining Errors and Omissions documentation and Insurance Accounts Payable, Accounts Receivable, Payroll and other accounting details Training all new hires and conducting weekly continuing education.

1998 to 2005

Sierra Building Contractors, Inc

Vice President and Marketing Manager

Responsible for all daily operations of a nationwide commercial and residential builder including but not limited to: Designing all marketing material Implementing Sales Campaigns Maintaining all licensing and insurance for each state Land acquisition and development Accounts payable, accounts receivable & payroll Interviewing, hiring and OSHA safety training of all new hires Ordering materials and scheduling labor thru completion of project.

1996 to 1998

Cellular One

Outside Sales Representative

Responsible for maintaining and building commercial accounts in an 8 county area.

Including but not limited to: Reviewing client's contracts Analyzing client's needs Developing custom plans for each individual company Selecting and programming phones for specific needs Ongoing customer service.

1992 to 1995

Advertising Sales Representative

Education

1992 West Virginia University,

B.S Business Administration

Affiliations

Licensed Life and Health Insurance Agent

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