Customer Service Administrative Assistant

Martha Jones

Email: ********@**-********-********.***

Address:

City: Covington

State: GA

Zip: 30016

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective;A position as a Customer Service Representative, call center, and administrative assistant. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from University of Phoenix Online University, Phoenix AZ 1/2001 to 5/2012 (Healthcare Administration)

Job History / Details:

Career Overview

Objective;A position as a Customer Service Representative, call center, and administrative assistant. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Microsoft Word, Excel, Outlook, Internet, Bookkeeping,Administrative support

Meet deadline

Knowledgable in [administrative function]

Knowledgable in [administrative function]

Meets/exceeds goals

Self-starter

Microsoft Office skills

Multi-line phone usage

Listening skills

MS Windows proficient

Fast learner

Strong client relations

High customer service standards

Skilled in call center operations

Multi-line phone operation proficiency

Core Accomplishments

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Organized technician schedule for customer jobs.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Professional Experience

January 2010 to Current

NorthStar, LLC Atlanta, GA

Administrative Assistant

Administrative Assistant, data entry, customer relations

January 2007 to January 2010

CFJ LANDSCAPING AND HOME SERVICES LLC Covington, GA

Customer Service

Education

2010

2010

2009 University of Phoenix Online University Phoenix, AZ

Associate of Arts Healthcare Administration

Additional Information

Contact this candidate