Customer Service Manager

Edward Gardner

Email: ********@**********.***

Address:

City: Essex Junction

State: VT

Zip: 05453

Country: USA

Phone: 802-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated supervisor/ manager with over fifteen years retail experience in a fast- paced environment.

Educational Background:

High School Dipolma from Burlington Vocational Facility, Burlington VT 1/2001 to 6/1986 (Commercial Advertising)

Job History / Details:

Career Overview

Motivated supervisor/ manager with over fifteen years retail experience in a fast- paced environment.

Core Strengths

Strong organizational skills

Mediation

Strategic sales

Training development

Floor set design and visual displays

Trusted key holder

Exceptional communication skills

Floor set design expertise

Inventory control familiarity

Strategic sales knowledge

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide In which I attended a year end share holders meeting to receive an award for the region.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Work Experience

September 2012 to Current

WinthroPhotography Milton, Vermont

Free Lance Photographer

Newly established self proclaimed photographer/editor.

Setting up photoshoot sessions for senior portraits, portrait photography, & weddings.

Maintaining a portfolio for presentation to client.

Creating web-based images for public use through advertising.

July 2009 to September 2012

Wal-Mart Inc Williston, Vermont

Zone Merchandising Supervisor

Earned Management trust by serving as key holder, access to high security areas.

Conducted weekly walkthroughs with General Manager to discuss all interior visual displays.

Trained new employees by providing knowledge of specific store tasks and policies.

Communicated with vendors regarding inventory and special orders.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

December 1996 to July 2009

Wal-Mart Inc. Williston, Vermont

Department Manager

Ranked as most effective department sales in the local region out of eight representatives.

Designed and suggested new display ideas for merchandising, resulting in improved customer view/accessibility and leading to increased sales.

Regularly sought opportunities to up sell and add on merchandise.

Asked open-ended questions to assess customer needs.

Facilitated accurate markdowns and monthly inventories.

Maintained positive attitude to make customer shopping experience memorable and pleasant.

Educational Background

1986 Burlington Vocational Facility Burlington, Vermont

High School Diploma Commercial Advertising

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