Customer Service Sales

Brad Dillon

Email: *********@********.***

Address: **** ******* **.

City: Roanoke

State: VA

Zip: 24018

Country: USA

Phone: 540-***-****

Skill Level: Management

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Dillon

5588 Cynthia Dr., ROANOKE, VA 24018 Home: 540-774=4499 - Cell: 540-***-**** : *********@********.***

Professional Summary

Excellent communicator with 20+ years experience working in a demanding environment and retail industry. Also over 10 years experience in a demanding and results driven environment as a store manager.

Skill Highlights

a Floor set design and visual displays a Top sales performer

a Large cash/check deposits a Customer service

a Training development a Adaptability

a Local/state health laws

a Top sales performer a Strong organizational skills

a Customer service a Listening skills

a Strategic sales a Excellent communication skills

a Adaptability a MS Windows proficient

a Inventory control a Problem solver

a Strong client relations a Fast learner

a Energetic work attitude

Work Experience

Remodel (renewal) Specialist

March 2008 to Current

Food Lion LLC a Salisbury, NC

Helped to open new stores, go in 2 weeks ahead of operations to ensure the store would be set up, merchandised, and ready for operations to assume control of the building.

Conducted weekly walkthroughs with construction supervisor to ensure deadlines and time frames were met. Excellent at looking at blueprints and fixture plans of the store to ensure gondolas,registers,and other fixtures were in correct location.

Excellent in reading plan-o-grams, and doing resets on sections that needed to be reset. Trained new employees by providing knowledge of specific store tasks and policies. Assisted customers with store and product complaints.

Prevented store losses using awareness, attention to detail and integrity. Helped drive sales goals and achieve monthly quota figures.

Served as the main liaison between construction, management and sales team. Maintained cleanliness and presentation of stock room and production floor. Communicated all merchandise needs or issues to appropriate supervisors. Executed strong leadership and team building characteristics and skills

Successfully supervised numerous stores at the same time through the construction process.

Successfully managed and schedule people for the workload at hand and ensured all task were completed in a timely fashion and ensured that the payroll was within budget.

Assistant Manager

February 2007 to March 2008

Food Lion LLC a Vinton, Va.

Earned management trust by serving as key holder, responsibly opening and closing store.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Contributed to annual store sales of $1.7 million per year.

Trained new employees by providing knowledge of specific store tasks and policies.

Store Manager

November 1995 to February 2007

Food Lion LLC a Charlotte, NC

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Organized weekly sales reports for the sales department to track product success.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Contributed to annual store sales of $1.7 million per year.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor.

Received multiple reviews acknowledging my level of dedication to excellent customer service. Helped drive sales goals and achieve monthly quota figures.

Education and Training

Christiansburg 1987

Christiansburg, va, usa

High School Diploma

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