Customer Service High School

Rebecca Fleming

Email: ********@******.***

Address:

City: Puyallup

State: WA

Zip: 98375

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from UC Riverside, Riverside CA 1/2001 to 1/2004 (Business)

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Report development

Problem resolution

Administrative support

Meet deadline

Schedule management

Self-starter

Typing 85 WPM

Attention to detail

Microsoft Office skills

Administrative operations

QuickBooks

Employee training and development

Filing and data archiving

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

May 2012 to Current

Kings Autoworks Tacoma, WA

Receptionist

Researched aging reports including reimbursements which were 90 days in arrears status.Successfully handled 50 to 70 bills per day.Processed accounts receivable and accounts payable.Scheduled and confirmed appointments for entire management team.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Education

2004 UC Riverside Riverside, CA

Associate of Applied Science Business

18 relevant units

Courses include Keyboarding, Business Mathematics and Report Writing

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