Customer Service High School
Resume:
Executive Administrative Assistant - Hospitality - Customer Service (Miami Dade - Broward)
Date: 2012-09-27, 3:36PM EDT
*********@*****.***
Roshara Castillo
*** ** *** **, ***** Miami Beach, FL, 33162
*********@*****.***
I am an outgoing, yet professional individual who thrives to succeed and
explore different fields. With a background and experience in
management, and customer service I understand what it's like to play each
and every single role of business. I believe that maintaining a balance
between team and single work is one of the most productive ways to make the
work environment a peaceful, smooth flowing experience.
EDUCATION
2003 - 2007
High School Diploma
Miami Senior High School- Miami, FL
Honor Student all 4 years
Always maintained nothing lower than a 3.5 GPA
Made Top 40 my freshman year in High School.
President of DWS club. (Dancers With Style)
FCAT testing passed with Honor credits.
2010-Present
Diagnostic Ultrasound Technology
ATI College of Health-Miami Lakes, FL
Education and training to learn how to diagnose different illnesses and disorders by scanning different parts of the human body through the use of extensive ultrasound technology.
WORK EXPERIENCE
January 2010-April 2010
Tel3 - Hallandale, FL
Call Center Operator:
Receive all incoming calls and direct customers to our long distance and international prepaid service
Take place as saleswoman and convince the caller to switch to our service.
Retain customers, by assisting with troubleshooting, placing calls, etc.
Make outgoing calls to new, and already existing callers to diminish scam.
June 2007 - August 2009
Shell Lumber & Hardware - Coconut Grove, FL
Contract Sales/Executive Support:
Front Desk:
Greeting customers.
Offering background and information of the company as a whole, available merchandise, alternatives to requested non-stock items..etc.
Dispatch
Constantly contacting wholesale vendors to check on special and purchasing orders
Continuous back and forth over-communication with customers and management in regards to in-order notices, transfers, delivery scheduling, and order delays. making sure all in-stock material going out for delivery is pulled and ready for the next day.
Administrative/Office Clerk Duties:
Receiving store in-coming merchandise.
Place special phone and faxed orders for customers.
Electronically receiving purchase orders into our system, to alter inventory.
Handling special and purchasing order returns, and making sure vendors approve credit for our bookkeeping department.
Other duties:
Filling in for Office Manager
Constantly multi-tasking.
Cashiering when hardware and lumber salesmen are not around to cover counter.
Cleaning duties.
December 2007 - Present
5 Star Training Center - North Miami, FL
Office Manager:
Handle all billing processing.
Submit course hours to nursing board.
Process & Review new entries.
Set up class schedules.
Appointment setting.
Phone/Fax/Scan/E-mail processing.
August 2006 - January 2007
Mr. Pretzels - Westchester, FL
Franchise Manager:
Food Service:
manually make and prepare pretzels for customers
iced drinks
hot and iced coffee.
Customer Service:
making sure all refreshments were something I would personally consume and give clients only the best.
always make a little conversation, give reserved laughs, and friendly smiles along with a fun to eat meal.
Management:
In-store purchasing.
Nightly sold inventory and monthly general inventory.
Bank deposits
Making sure all employees worked in a safety, fun environment consisting of food guidelines procedures, and overall respect for one another.
Written weekly report to franchise owner on store's progress.
Advertising:
Free hot fresh samples to customers around the mall area.
Pass around flyer's for additional promotion.
Sales:
During my stay at Mr. Pretzels in the Mall of the Americas franchise, even though traffic was slow sales went up to an approximate of $400.00 per week day and about $1000.00 every day of the weekend.
After I left for my Senior year in high school, two new managers attempted to complete the job, but sadly the franchise closed post to that.
MISCELLANEOUS EXPERIENCE
Crazy Horse Night Club - Miami Gardens, FL
Hostess/Cocktail Waitress:
Knowledge of different cocktails/drinks to better serve the large clientele available on a daily basis.
Also filled in as a hostess when needed.
Chili's Restaurant - Miami Gardens, FL
Server:
Provide guests with the most unique and fun front of the house service.
Recommend specials, specific menu items, drinks, etc. to accommodate the exact needs of the guest.
Make sure all guests feel welcomed and comfortable at our restaurant.
ADDITIONAL SKILLS
Bilingual (English and Spanish)
Typing skills
Communication skills
Reading (comprehension) & writing skills
Microsoft Word, Excel, PowerPoint, Office
Ultrasound lab hands on experience.
REFERENCES
Available Upon Request
Contact this candidate