Customer Service Medical
Resume:
Amy Payne
Email: ********@**********.***
Address:
City: New Market
State: AL
Zip: 35761
Country: USA
Phone: 256-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Educational Background:
High School Dipolma from Virginia College, Huntsville AL 1/2001 to 5/2000 (Medical Office Administration)
Job History / Details:
Career Overview
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
Report development
Administrative support
Meet deadline
Schedule management
Self-starter
Current Procedural Terminology (CPT)
Filing and data archiving
Insurance eligibility verification
International Classification of Diseases (ICD.9CM)
Patient scheduling
Typing 85 WPM
Attention to detail
Microsoft Office skills
Report analyst
Administrative operations
Insurance processing
HCFA Common Procedure Coding Systems (HCPCS)
Health insurance processing
HIPAA compliance
Medical terminology
Core Accomplishments
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Billing
Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Scheduling
Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Data Reporting
Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Professional Experience
July 2012 to Current
NPHC Huntsville, AL
Intake Coordinator
January 2011 to July 2012
Crestwood Medical Center Huntsville, AL
Contract Management/ Log Clerk
September 2008 to January 2011
Crestwood Medical Center Huntsville, Al
Data Analyst
May 2000 to September 2008
Crestwood Medical Center Huntsville, Al
Pre-Admissions Registrar
May 2000 to October 2007
Huntsville Ear Nose and Throat Assoc. Huntsvile, Al
Clinical Coordinator
Education
2000 Virginia College Huntsville, Al
Associate of Applied Science Medical Office Administration
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