Customer Service Maintenance

Maintenance/Property Management Maint./Hotel Maintenance (Wausau)

Date: 2012-09-27, 6:31PM CDT

**********@*****.***

PATRICK J. KASABIAN

**********@*****.***

PROFILE

* Versatile, flexible and highly dependable

* Strong verbal and written communication skills

* Team player, self-starter, strong organizational skills

* Excellent customer service skills with tenants and vendors

* Obtaining bids and managing monthly budget

* Supervisory skills

* Follow policies and procedures

04/12-Present MAINTENANCE ENGINEER

Mainstay Suites; managed by, Great Lakes Management Group, Verona, WI

* Maintain all PTAC units, replace if necessary.

* Order supplies, organize, and keep inventory up to date.

* Prioritize daily work orders and follow through.

* Keep pool maintained daily.

07/10-04/12 HANDYMAN/MAINTENANCE Self Employed/Part time on call

* Bid jobs, major & minor repairs to renovations; to include plumbing/electrical.

* Work for local property owner part time

11/09 MAINTENANCE SUPERVISOR

Collins Circle Apartments; managed by, Guardian Management LLC, Portland, OR.

* Ordering of parts to ensure necessary inventory.

* Repair/replace plumbing, carpentry, electrical, lighting, heating.

* Obtained competitive bid quotes from contractors.

* 24 hour on call assistance to tenants.

* Maintain safe environment for retail businesses and tenants.

03/08 -- CENTRAL MAINTENANCE CREW Guardian Management LLC; Portland OR.

* Dispatched to various property locations in and out of state.

* Assist with onsite personnel/or manager's completion of work orders.

* Apartment turns, to include repairs and inspection.

* Assist project leaders with bid projects/attend training classes.

* Troubleshoot & repair appliances/facilitate parts order purchase with corporate cards.

07/05 to 3/08 MAINTENANCE ENGINEER Extended Stay Deluxe Hotel; Hillsboro, OR

* Review/resolve maintenance issues in a timely manner.

* Emphasis on customer service and satisfaction.

* Adhere to Company policies and procedures.

* Maintain and complete Preventative Maintenance Programs.

* Select and order parts to ensure necessary inventory is available.

* Ensure pool maintained to State's standards and specifications.

* Communicate with Management/housekeeping any issues, concerning health & safety.

4/00 to 4/03 MAINTENANCE CHIEF Windmill Inn of Ashland; Ashland, OR

* Reviewing Maintenance Challenges, guest complaints and work orders to prioritize and schedule the work to be performed by the maintenance department.

* Responsible to complete these assigned tasks and provide training to staff as needed.

* Troubleshoot, diagnose and repair malfunctioning systems and equipment; Plumbing, carpentry, electrical, lights, heaters/cooling, pool, hot tub, spa, swimming pool and boilers.

* Obtain competitive bid quotes; evaluate and inspect contractor work to insure the highest quality of work.

* Coordination with all local, State and Federal agencies including health; building, and fire departments; to ensure compliance with all applicable codes and regulations.

* Supervise and train crew.

* Planning and coordination of on-going maintenance programs including but not limited to:

* Preventative Maintenance & Detailing Programs.

* Completion of all maintenance logs, time sheets, purchase orders and various paper work.

* Customer service, listening and responding to all guest request, and, or complaints.

* Maintain buildings and grounds for a safe working environment for customers and employees.

MAINTENANCE SKILLS EXAMPLES

ELECTRICAL: Replace - receptacle, GFCI, switches, circuit breakers, ballast, photo cell baseboard heater, fan forced heater, cadets, PTAC's, some AC and air handlers, smoke detector, thermostat, water heater element, water heater thermostat, ceiling fan, as well as troubleshoot and trace wiring.

BATHROOM: Replace - tub shoe, angle stops, sink, toilet, faucet, faucet cartridge, copper, cpvc, pvc, and pex lines, bath hardware, exhaust fans, toilet hardware, caulk, tile, grout, vinyl, as well as install grab bars and snake clogged lines.

KITCHEN: Replace -- garbage disposal, drawer guides, cabinets and hardware, counter tops, range hood or motor, dishwasher pump, timer, gasket, range elements, limit switches, refrigerator components, and other appliance repair, and troubleshooting as needed.

COMMON LIVING AREAS: Repair -- trim, doors, windows, to include new install, change locks, re-key locks, drywall repair, texture and painting, install blinds, repair closet tracks, install lighting fixtures, clean dryer element.

MISCELLANEOUS: Pool and spa maintenance, concrete repair and surface plane, pressure washing, apartment and common area safety inspection, carpentry. Schedule vendors, order parts, inventory control, and good customer service skills. Grace Hill Fair Housing, training and course completion. Currently studying EPA 608 for future certification.

TOOLS: To do all jobs for repairs as stated above, with the exception of concrete planer/pressure washer.

Example of renovations can be found, in slide show format below.

http://s1248.photobucket.com/albums/hh492/kasabian3/?albumview=slideshow&track=share_email_album_view_click

Contact this candidate