Customer Service Manager

CANDICE JANISSE

Email: ********@********-*****.***

Address:

City: Huntington Beach

State: CA

Zip: 92646

Country: USA

Phone: 949-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Creative professional with extensive project experience from concept to development. Ten years of experience leading multiple teams in operations, customer service, training, merchandising, inventory management, cash management, and increasing overall productivity and profitability for the benefit of the company. I possess organizational expertise and attention to detail combined with natural leadership abilities to create positive and productive team environments.

Educational Background:

High School Dipolma from Newport Harbor, Newport Beach CA 1/2001 to 6/1993 (General Education)

Job History / Details:

Professional Summary

Creative professional with extensive project experience from concept to development. Ten years of experience leading multiple teams in operations, customer service, training, merchandising, inventory management, cash management, and increasing overall productivity and profitability for the benefit of the company. I possess organizational expertise and attention to detail combined with natural leadership abilities to create positive and productive team environments.

Core Qualifications

Leadership, Training, and Team Building

Revenue Generating Abilities

Adaptability and Ability to Work under Pressure

Detailed Planning with Successful Execution

Budget Forecasting and Expense Control

Team liaison

Experience

April 2009 to January 2012

Giggle Orange County, CA

Regional Operations Manager

Proactive liaison for store and corporate teams strategizing and developing plans ensuring achievement of sales and profitability goals.

P&L bottom line improvement utilizing consistent operational excellence - tangible results -12 percentage decrease payroll cost to sales ratio / 3 percentage inventory shrink vs. company 5 percentage

In collaboration with corporate partners, overhauled the retail operations on line communication network; included writing policies and procedures.

Revision of employee training manuals, retraining of Store Managers ensuring operational compliance, partnered with Store Managers developing and implementing action plans for their store teams.

Ensured clear concise communication utilized at all levels of company to increase productivity.

Planned and executed the first annual Store Manager meeting held in New York City to launch a consistent coast to coast company customer engagement, operational compliance, and cost control initiative.

January 2004 to January 2009

Right Start Orange County, CA

District Manager

Oversaw daily sales and operations of thirteen stores.

In 2005 achieved a District-wide sales increase of 17 percentage over LY; best performance in the company.

Promoted operational excellence at all levels, including visual standards, inventory control, POS and cash management, and human resource practices.

Recruited, hired, trained, and retrained qualified talent to achieve goals and build future bench strength.

Directed training of teams in new markets to ensure the brand was launched strategically.

Established a rapport and built relationships with internal and external clients to create brand loyalty.

Ensured district-wide customer satisfaction and solicited customer feedback to better understand customer and local community needs.

October 2002 to December 2003

Zany Brainy Orange County, CA

Area Manager

Directed four stores while holding the position of the Store Manager in the flagship store located in Newport Beach.

Increased store sales 22 percentage in the Newport Beach location.

Ensured customer service exceeded expectations leading to multiple 100 percentage secret shopper reports.

Planned, identified, communicated, and delegated key responsibilities and practices to the management team.

Modeled how we work together and learn from each other during a company acquisition that blended two brands.

Traveled to assist with store openings, visual floor sets, and other districts recruiting and training needs.

March 1998 to October 2002

Right Start Orange County, CA

Senior Store Manager

Managed the sales, operations, and team development in two locations.

Achieved 23 percentage contribution rate in a $1.5 million mall store and 20 percentage in a $1 million street store.

Developed audits, checklists, and training guides to increase productivity and ensure that each store team had the daily guidance needed to meet and exceed all goals.

Mentored, trained and developed four Assistant Managers between the two locations who were promoted to Store Manager Positions throughout the company.

Served as the district trainer; assisting the District Manager with driving and implementing company programs along with offering support and assistance to all Store Managers in our district.

Directed in store events with industry experts to enhance the new parent experience and strengthen repeat business.

Certifications

CPR Certification

ASIST Training

Sexual Harassment Training

Car Seat Technician Certification

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