Emily Hess

Email: abos7z@r.postjobfree.com

Address:

City: Minneapolis

State: MN

Zip: 55417

Country: USA

Phone: 507-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Office Manager effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Able to 10-key fluently.

Educational Background:

High School Dipolma from Rochester Community and Technical College, Rochester MN 1/2001 to 12/2007 (Business Management)

High School Dipolma from Gemological Institute of America, Rochester MN 1/2001 to 10/2012

Job History / Details:

Summary

Talented Office Manager effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Highlights

Customer service-oriented

Cash register familiarity

People-oriented

Approachable

Detail-oriented

Flexible

POS software expert

Superior organization ability

Excellent attendance record; have only called in sick once.

Positive outlook

Friendly demeanor

Cheerful and energetic

Goal-oriented

Reliable and dependable

Strong work ethic

Team leadership

Excellent communication skills

Sales experience

Analytical

Staff training and development

Relationship selling

Staff training and development

Barcode scanning

Resolution-oriented

Accomplishments

Promoted to Key Holder after thirty days of employment.

Fulfilled all supervisory duties when Store Manager was on vacation.

Created an organized system for efficient work and stocking where there was no system before.

Experience

October 2011 to September 2012

Helzberg Diamonds Bloomington, Minnesota

Office Manager, Key Holder

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Wrote sales slips and sales contracts.

Exceeded targeted sales goals.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Prioritized helping customers over completing other routine tasks in the store.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

October 2008 to December 2011

Rogers and Hollands Jewelers

Sales Associate and Office Associate in stores, Tagging Admin. and Special Order Rep. at Home Office

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Wrote sales slips and sales contracts.

Exceeded targeted sales goals.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Prioritized helping customers over completing other routine tasks in the store.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

Education

Rochester Community and Technical College Rochester, Minnesota

In Progress Business Management

Coursework in Marketing and Advertising

Coursework in Business and Communications

Coursework in Business and Management

Gemological Institute of America Carlsbad, California

Select One Gemology

Certificate of Completion for Jewelry Essentials

Certificate of Completion for Diamond Essentials

One class away from receiving my Accredited Jewelry Professional Certificate

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