Customer Service Manager

Jenna McDonnough

Email: ********@***********.***

Address:

City: Clinton

State: IA

Zip: 52732

Country: USA

Phone: 563-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible manager with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Missouri Valley College, Marshall MO 1/2001 to 12/1995 (Education/Teaching)

Job History / Details:

Career Overview

Personable and responsible manager with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Energetic work attitude

Customer service expert

POS systems expert

Fashion knowledge

Opening/closing procedures

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

November 2009 to Current

Claire's Clinton, Iowa

Assistant manager/ Acting manager

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Dedicated to continuously improving sales abilities and product knowledge.

July 2008 to April 2011

Camanche School District Camanche, Iowa

Guest Teacher

Successfully fulfilled daily teacher requirements, including a long term position teaching 7th Grade Literacy. Followed district curriculum and and policies.

August 2004 to December 2007

Clinton School District Clinton, Iowa

Site Coordinator, 21st Century Program

I developed and coordinated the before and after school state grant program at Whitttier Elementary in Clinton. I directed and managed overall daily operations at the site. I oversaw a Facilitator, Aide and Agency Staff. I coordinated and facilitated the daily schedule. I maintained proper data collection, including but not limited to expenditures, receipts, and monthly expense reports and attendance.

Educational Background

1995 Missouri Valley College Marshall, Missouri

Bachelor of Science Education/Teaching

Reading Across the Curriculum, Graduate Studies, Drake University

Language Development and Reading, Graduate Studies, Western Illinois University

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