Customer Service Sales

Susie Lauck

Email: ********@**************.***

Address:

City: Sacramento

State: CA

Zip: 95831

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Result-driven, professional with 20 years of experience. Experience in replenishment inventory and order management systems to support a high volume business both internationally and domestically. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines.

Educational Background:

High School Dipolma from San Diego State University, San Diego CA 1/2001 to 6/1989 (Elementary Education)

Job History / Details:

Professional Background

Result-driven, professional with 20 years of experience. Experience in replenishment inventory and order management systems to support a high volume business both internationally and domestically. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines.

Skill Highlights

Forecast supply demand

Order Management

Inventory management

Customer Service

Office Factory Liaison

Strong interpersonal skills

Process improvement

Meticulous attention to detail

Revenue Forecasting

Audit methodology

Professional Experience

June 2007 to May 2009

State Farm Insurance Carmichael, California

Office Administrator

This position was on a temporary and part-time basis.

Described product to customers and accurately managed a variety of customer service and administrative tasks to resolve customer issues efficiently. Assisted customers in person and via telephone.

Managed daily office operations and maintenance of equipment, maintain accurate records for all business supplies.

March 2001 to December 2003

Apple Computer Elk Grove, CA

Retail Fulfillment Planner

Helped launch the opening of 75 retail stores. Primary responsibility was the planning and fulfillment of product to meet demand of Apple Retail Stores.

Pro-actively worked through key internal partners and sources of supply to ensure timely fulfillment of retail product demand.

Managed replenishment system to ensure accurate product replenishment by article for assigned products.

Managed in stock exceptions on a daily basis; reacted as needed to ensure product fulfillment to storefronts.

Evaluated consumer demand using statistical and collaborative forecasting techniques.

Worked closely with regional and internal Logistics partners to optimize freight expense and expedite requests.

Managed inventory levels during product transitions to minimize excess inventory and consumer impact

Provided phone/E-mail support to stores for issue resolution

July 2000 to November 2000

Maxtor Corporation Milpitas, CA

Sales Operations Manager

Managed demand process for Maxtor Network Systems.Co-ordinate with multiple Sales offices with in the company Geography's

Performed allocation decisions for demand based on supply and submit to fulfillment group. Analyze sales out from Distributor channel and make recommendation on sales trends.

Worked with cross functional groups to ensure sales are on target.

Weekly presentations to the CFO of Maxtor Corporation representing Maxtor Network Systems Sales group to update status of sales.

January 1993 to July 2000

Read-Rite Corporation Milpitas, California

Manager, Customer & Sales Services 1997-2000

Managed and directed all facets of inside sales, customer service, order entry and invoicing operations ranging from personnel to policy development policies

Worked with Revenue Accounting for Account Receivable issues and shipment tracking.

Acted as key liaison for factories inThailand, Philippines and Japan.

Acted as Project Leader to introduce methodology to utilize marketing part numbers to simplify shipment tracking, order booking, and revenue recognition.

Supervisor, Inside Sales and Customer Service 1996-1997

Supervised all functions in inside sales administration, customer service and order management.

Acted as Project leader on migrating order management data from Data Works order management to Ask ManMan software, per company acquisition

Sales Systems Business Analyst- 1995-1996

Acted as project leader with cross functional departments to streamline order management systems.

Traveled to off-shore factories in the Philippines, Thailand, Malaysia to implement and teach shipping and order management policies.

Merged Japanese business practices with US order management business practices. Acted as key interface with Japan sales office. Assisted tax department with International tax audit requirements.

Traveled to Japan and Singapore Sales offices to train new compliance requirements.

Inside Sales- 1993-1995

Performed all aspects of inside sales administration.

Pro-actively communicated on a daily basis with account team and customers to ensure product shipment matched customer demand.

Analyzed product levels to verify that orders could be met, troubleshot and followed-up on potential schedule problems.

Provided monthly report on new purchase orders and summarized all RMA's.

Education and Training,

Over 100 credits toward B.A. from San Diego State and College of San Mateo 1983-1989

Affiliations

Matsuyama Elementary School PTA Auditor-2009-2012

Reconcile and audit PTA financial records.

Matsuyama Elementary School, Financial Secretary- 2012-current

Sign school checks on behalf of PTA- Monitor budget in conjunction with Treasurer and President of PTA

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