Quality Assurance Project Management

Annmarie Mullen Pollard

Email: ********@************.***

Address:

City: Okeana

State: OH

Zip: 45053

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

www.linkedin.con/pub/annmarie_pollard/18/636/791 Leverage knowledge in allied health and project management, with an emphasis on quality assurance. Coordinate and collaborate with teams in a manner that makes each individual feel valued. Able to identify potential and translate opportunities into an approach that is educational and proactive. Detail oriented in testing and validating processes. Effective in prioritizing tasks, summarizing findings to team members and offer strategies to minimize risk. Committed to excellence, matching talents with challenges and applauding success defined by a specified metrics. Transitional experience as an allied health d irector with excellent client skills. Action-oriented with strong ability to communicate effectively with diverse audiences. Talented ar tist with a strong background in layout design, photography and dynamic pieces. Experienced in multiple media. Portfolio available upon request.

Educational Background:

High School Dipolma from Cincinnati State Technical and Community College-, Cincinnati OH 1/2001 to 5/1985 (Laboratory Medicine)

Job History / Details:

Professional Profile

www.linkedin.con/pub/annmarie_pollard/18/636/791

Leverage knowledge in allied health and project management, with an emphasis on quality assurance. Coordinate and collaborate with teams in a manner that makes each individual feel valued. Able to identify potential and translate opportunities into an approach that is educational and proactive. Detail oriented in testing and validating processes. Effective in prioritizing tasks, summarizing findings to team members and offer strategies to minimize risk. Committed to excellence, matching talents with challenges and applauding success defined by a specified metrics.

Transitional experience as an allied health director with excellent client skills. Action-oriented with strong ability to communicate effectively with diverse audiences.

Talented artist with a strong background in layout design, photography and dynamic pieces. Experienced in multiple media. Portfolio available upon request.

Qualifications

Excel in quality design and composition.

Client assessment and analysis

Microsoft Office expert.

Proficiency in project management.

Risk management processes and analysis

Process improvement and implementation.

Extremely organized

Quick learner

Team leadership

Strong in data management

Reports generation and analysis.

File/records maintenance

Financial records and purchasing.

Client assessment and analysis

Contract negotiation/review/drafting

Conflict resolution

Relevant Experience

Computer Proficiency

Used Microsoft applications to develop process, create powerpoints and documents.

Wrote and edited documents to keep caregivers and associates informed on policies and procedures.

Created a document control system to store and retire procedures and applications.

Responsible for building and validating health information systems, and automated procurement of supplies.

Project Management

Worked directly with internal and external customers to exceed service expectations in quality and timeliness.

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Effective Communication

Followed up and kept track of expected testing orders and exceeded expectations with the communication of corresponding results.

Project Development

Collaborated with team of administrators, caregivers and technologists in the development of interface functionality and design.

Creative Problem Solving and Reporting:

Documented and resolved timeliness issues through the use on PDCA and LEAN principles which led to 70 percentage improvement in collection to result, turn around time.

Marketing and Business Development/Competitive Analysis

Performed ROI and made recommendations for future company growth. Implemented marketing strategies by collaborating with administrators to in-source lab management which resulted in decreased administrative expense and cost per test. Additionally, test volumes and in house menus increased.

Supervision

Supervised team of up to 80 associates at two locations.

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs and provided certification and quality assurance.

Design

Improved technical work flow by lab redesign and coordinating construction projects.

Experience

January 2005 to February 2012

Drake Center Cincinnati, OH

Lab Director

Drake Center, UC Health

Laboratory Director-1/2005 - 2/2012

Laboratory General Supervisor to up to 20 associates and interns.

Chemical Hygiene officer in the lab and co - Hazmat for the hospital.

Prior experience-Lead Tech/Medical Lab Tech-1/1986 - 12/2004

The Fort Hamilton Hospital

Lab Director-10/2008 - 12/2009-Laboratory Director

Dual directorship at Fort Hamilton and Drake Center.

Laboratory General Supervisor to 60 associates and interns.

Education

Cincinnati State Technical and Community College- CTC Cincinnati, OH

Associate of Science Laboratory Medicine

Technical

Cincinnati State Technical and Community College- CTC

Associate's Degree/College Diploma, Applied Science and Technology

Lyle Rosser, Jr. Continuing Education Scholarship-BD-2005

CLMA/ASCP ThinkLab Conference, Chicago, IL

CAP - College of American Pathologists

Annual continued education.

Team Leader Inspector Training/Certification, 2009, 2011

Drake Center annual recertification

All manual and automated platforms across disciplines.

Beckman Coulter -Key operator training

Multiple platforms; Miami Lakes, FL, Cincinnati, OH

Computer

CTC-Computer classes

MIS-Computer Business Application/Intro to Basic/Lotus123

Microsoft Office/Certification

Word, Excel, PowerPoint, SharePoint

DHT-LIS Computer System/Certification

Super User training -Drake Center, Cincinnati, OH

MISYS- LAB Computer system/Certification

Super User training -Tucson, AZ

MCKESSON -LAB Computer system/Certification

Super User training - Drake Center, Cincinnati, OH

ECLIPSYS- LAST WORD- Hospital Information System/Certification

Super User Training - Drake Center, Cincinnati, OH

LAWSON-UC Health/Certification

Purchasing, Timekeeping, Budget Manager

Other

Colorado Center for Healing Touch-Mercy Holistic Center, Mt, Airy; Cincinnati, OH

Healing Touch Level I Training

Ball State University- Journalism Workshop Award of Excellence

Best Layout and Design Resource Book

CERTIFICATION

American Society of Clinical Pathologists-MLT(ASCP) 035150

Medical Laboratory Technician

OSHA-

General Industry Safety and Health-2010; 21-900******

HAZWOPER OPS Level- 2007; ID 0048251

Contact this candidate