Customer Service Help Desk
Resume:
raymond irizarry
Email: *******.*********@*****.***
Address: *** **** ********* ***
City: kenmore
State: NY
Zip: 14217
Country: USA
Phone: 716-***-****
Skill Level: Senior
Salary Range:
Willing to Relocate
Primary Skills/Experience:
Energetic dedicated bilingual professional with strong interpersonal skills. Proven ability to work effectively with people of various ages, cultural backgrounds, and social-economic statuses. With interest in a progressive fast pace company incorporating collaboration and creativity why utilizing my technical proficiency and second language.
Educational Background:
Job History / Details:
RAYMOND IRIZARRY
85 Busti Ave, Buffalo, NY 14201 Phone:716-***-**** Email:*******.*********@*****.***
Objective
Energetic dedicated bilingual professional with strong interpersonal skills. Proven ability to work effectively with people of various ages, cultural backgrounds, and social-economic statuses. With interest in a progressive fast pace company incorporating collaboration and creativity why utilizing my technical proficiency and second language.
Specialize Skills
Microsoft Office Windows Server Windows Vista (32/64-bit)
Open Office Windows 7 (32/64-bit) Graphic Editing (Photoshop)
Google Docs Mac OSX Email Client s
AV installation Tech Database Software (Access) RDP
Military (2000-2008) Spanish Fluency (Written/Verbal) Volunteer Experience
Active Directory Citrix Farm Novell Email / Messenger
VNC /Ultra VNC Lotus Notes GroupWise
McAfee Antivirus Norton Antivirus
Certification: A+ and Network +
Professional Experience
Print Doctor Inc. Buffalo, NY
7/2012 9/2012
Field Tech
Maintained and repaired Networked Printers, Fax machines at Buffalo Mercy Hospital onsite and offsite location.
Managed database of offsites and onsites supplies (Ex. Toner, Drums, Fuses)
Installed Printer Drivers on PC
Murtech Consultant Inc. (Client: Capital One) Amherst, NY
5/2012 7/2012
Service Tech
Prepared New Bank Teller and Drive through Computers for 28 different branches
Installed and tested Tellers software and drivers, updates
Setup and tested Bank tellers scanners and check printers, network printers
Kept inventory of all supplies both hardware and software for branches.
Buffalo Xerographix Inc. Tonawanda, NY
3/2012 - 5/2012
Field Tech
Repaired and maintained Xerox Printers.
Setup and configured Network Scan, Scan to email, Scan to PC, Workflow Scanning.
Installed Printer Drivers on Pc
Trained Customers on the use Xerox Printers
Personal Computers Inc. Buffalo, NY
9/2011 2/2012
Help Desk Technical Support Specialists
Provided help desk support to multiple Clients (Evans Bank, National Fuel, Healthworks, Healthelink, Healthenet, Fidelis, Independent Health.
Research, diagnose, verify, and document hardware, software and networking issues
PC client network connectivity, Password resets,General PC hardware diagnosis
Printers, drivers and queues
Advantage technical resourcing (Client: Xerox, Help Desk) Buffalo, NY
3/2011 9/2011
Xerox Help desk Analyst
Employed by Xerox as a contractor to the Buffalo Public Schools
Responsible for managing the help desk and all technical problems of over 350 copy machines for the Buffalo Public Schools system and City Hall, Coordinate repairs to specialists
Manage IT Database troubleshooting incidents/tickets
TekSystems (Client : HSBC, Dept NAHD) Buffalo, NY
8/2010 1/2011
Tier 3 Support Analyst:
Managed corporate accounts and branch technology through remote support
Multi national territories totaling over 450 branch locations
Trained agents and wrote knowledge base docs to support project development while
supporting collaborative troubleshooting of trouble tickets with global team
Fiserv Amherst, NY 5/2010 7/2010
Customer Service Support
Provided customer service support for both inbound and outbound calls
Educated bank members on the Federal Regulation E (overdraft protection)
Daily management of inbound and outbound call lists
Indian Trace Apartments Riviera, Fl
2/2008 - 1/2010
Leasing Consultant
Leasing, payment collection, maintenance orders, updating data bases
Staffing, training, and technology support
SunLync Williamsville, NY
2 month assignment / 2010
Help Desk
Help desk and customer support for Sunlync systems software
Managed installation and service appointments
HSBC Center Buffalo, NY
3month assignment
Bank Card Security
Credit and Debit card holders investigating claims of fraud
Proactive account monitoring
Invitrogen Buffalo, NY
3 Month Assignment
Help Desk
Help desk and customer support
Maintain onsite data base on server both PC s
World link Citigroup Lockport, NY 3 months Assignment
Help Desk
Payment services, helped with payments via ACH and GIRO clearing systems
Electronic fund transfers processing
Adelphia Communications, Corp. Buffalo, NY
2000-2005
Bilingual level 1, 2, and 3 Engineer Support Powerlink
Provide both Spanish and English nation-wide support for Powerlink sales, services, billing inquiries, marketing promotions, upgrades, change of service, hardware/software technical support and modem provisioning
Schedule service appointments for Powerlink installation, repair and disconnection
Research, diagnose, verify, and document hardware, software and networking issues
Prodigy Internet Buffalo, NY
1999 - 2000
Customer service/sales/tech support
Assisted by providing team lead support to agents regarding performance
Provided interpreting support for Spanish speaking client base
Intern - American Diabetes Association
Worked 10-15 hrs/wk while in college, and maintained a 3.8 G.P.A.
Participated in screening and interview process
Provided interpreting support for Spanish speaking client base
Camp Counselor
Developed leadership and team building skills and awarded Favorite Counselor Award
Created and designed marketing material for recruitment and public relations
Education and Training
Art Institute, Pittsburgh, PA - B.S., Graphic Design, 2007-Present GPA 3.8
New Britain High School, New Britain, CT - Diploma
E.C. Goodwin Technical School,New Britain, CT - Completed training in Macintosh Computers
Reference
Will be furnished upon request
Contact this candidate