Customer Service Human Resources

Luis Pichardo

Email: abos5k@r.postjobfree.com

Address: **** * ******* ***. ***. 316

City: Shorewood

State: WI

Zip: 53211

Country: USA

Phone: 414-***-****

Skill Level: Management

Salary Range: 44

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Luis Pichardo

4333 N Oakland Ave # 316Milwaukee, WI 53211 Phone: 414-***-****, Email: abos5k@r.postjobfree.com

Objective: to obtain position as Service Coordinator or related field using my translation skills.

NOTABLE QUALIFICATIONS

Extensive experience in Human Resources, Mental Health and Social Work

Bi-lingual English/Spanish Interpreter and Translator (written and oral)

Program development, staff training and assessment

Cross cultural sensitivity; experience working with all age groups

Excellent communication, interpersonal, mediation and conflict resolution skills

Education:

Universidad Centro American Managua, Nicaragua

Bachelors of Arts, Psychology, minor in Industrial Psychology May 2004

Wisconsin English as a Second Language Institute Madison, WI

Completed intensive language and grammar program June 2004-May 2005

University of Wisconsin - Milwaukee - School of Social Welfare

Completed three credits toward social work certification January 2008 - May 2008

SHRM completed course work; exam scheduled for certification February 2009-May 2009

Related Professional Experience

Human Resource/Administration

Human Resource Trainer, Customer Service, UNA University of Agricultural Managua, Nicaragua, May 1999 - August 2000. Staff from different departments

Human Resource Assistant, Nicaragua Electric Company Managua, Nicaragua, May 2000 - August 2000. Safety concerns, usage of right equipment while performing duties

Human Resources, Research Analyst, Nicaragua Brewery Managua, Nicaragua, March 2003- May 2004

Internship/Research Project

. Collaborated with Human Resource Directors of 13 International and Nicaraguan companies and conducted research on employee motivation

. Interviewed 655 employees from different companies (hotels, manufacturer companies and food industry)

. Analyzed and assessed companies` procedures for evaluating employee performance

. Interviewed workers and developed a questionnaire survey of employee moral/motivation

. Compiled a report of employee`s concerns and made recommendations to improve relations between management, supervisors, directors and laborers

. Assisted to develop management`s first handbook on improving and motivating employee`s job performance

. Provided quality assurance and customer service training for staff

Luis Pichardo Page 2

Professional EXPERIENCE CONTINUED

TRAINING AND DEVELOPMENT

Human Resources Administration; Employee and Organization Development

Safety Employee/Labor relations

Employee Training & Development in Customer Service

Analysis, Evaluation and Measurement

WORK EXPERIENCE

New Health Services (NHS) Milwaukee WI

Senior Account Representative August 2010-Present

The Senior Account Representative`s primary responsibility is to serve as a liaison between client, account and New Health Services (NHS). It is also to increase new business by relationship building, business development, and a quality placement for each client within (NHS), resulting in program growth. As a supervisor, I guide my team to ensure and provide quality service to meet our client`s needs.

. Personally increased clientele from 35 client`s to 200 clients currently.

. Built strong relationships and connections in the community and with clients. Some professional relationships were built by touring health facilities, personal home visits to client`s home, resulting in new clientele and agency recognition.

United Community Center Milwaukee, WI

Home Care Coordinator December 2008 -March 2010

Coordinate all care for elders who require individualized care and resources so can continue to live independently

Collaborate with all staff, professionals (Medical, Mental Health, Elderly Care, Therapy Facilities, Family, Care Givers and Milwaukee County) to ensure that client`s needs are met

Advocate on behalf of clients for additional services and resources, as needed

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