Customer Service High School

Subrina Hill Blue

Email: ********@********.***

Address:

City: Carrollton

State: GA

Zip: 30117

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: To use my communications skills to provide excellent customer care service in the areas of effective listening, ability to exceed the customers' expectations, and problem solving.

Educational Background:

High School Dipolma from West Georgia Technical College, Carrollton GA 1/2001 to 5/1993 (Cosmetology)

Job History / Details:

Career Overview

Objective: To use my communications skills to provide excellent customer care service in the areas of effective listening, ability to exceed the customers' expectations, and problem solving.

Core Strengths

Top sales performer

Telecommunication skills

Conflict resolutionActive listening skills

Telephone inquiries

Adaptability

Creative problem solver

Excellent communication skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

August 2010 to May 2012

Wal-Mart Distribution Center

Completed merchandise orders.

Verified warehouse inventory.

Entered and tracked all employees' productivity to allow more effective processing of merchandise orders.

September 2009 to August 2010

Wal-Mart Pharmacy

Filled prescriptions, served as liaison between the pharmacists and patients, verified patients' information to avoid errors.

Followed HIPPA regulations to ensure patients' privacy was honored.

February 2000 to September 2009

Wal-Mart Distribution Center

Processed merchandise into the warehouse for inventory purposes.

Served as a backup Traffic Clerk completing the necessary paperwork to prepare trailers for unloads in a timely manner.

Certified as a T3 trainer; trained associates in a variety of merchandise processing positions.

As a Claims Clerk, received and processed freight returned from retail stores.

Developed a more efficient processing system allowing subsequent shifts to complete assignments without incidents.

June 1995 to February 2000

Sitel Corporation

Managed twenty Customer Service Representatives in a call center; ensured professional, high quality service.

Audited calls in order to provide feedback and use calls as a teaching tool to train staff.

Prepared daily reports detailing daily progress of each employee, record of attendance, and plans for improvement.

Alternated responsibility for conducting morning board meetings with management, and senior management staff; resolved selling and marketing issues.

Call Center was recognized and awarded nationally as the most successful in the region.

Awarded numerous awards for marketing, selling, and promoting a variety of credit cards, and insurance policies to customers nationally and internationally.

Educational Background

May 1993 West Georgia Technical College

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