Customer Service High School

Ami-Marie Reid

Email: ********@**************.***

Address:

City: Jefferson

State: OH

Zip: 44047

Country: USA

Phone: 440-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented administrative professional with excellent communication and relationship-building skills. I hope to be considered for the position available based on my past experience, my ability to quickly learn new skills, and also for the fact that I genuinely enjoy customer service type work.

Educational Background:

High School Dipolma from Jefferson Area High School, Jefferson OH 1/2001 to 6/1994 (college prep)

Job History / Details:

Career Overview

Results-oriented administrative professional with excellent communication and relationship-building skills. I hope to be considered for the position available based on my past experience, my ability to quickly learn new skills, and also for the fact that I genuinely enjoy customer service type work.

Skill Highlights

Customer service

Administrative support

Administrative operations

Multi-line telephone skills

Accounts payable/receivable

Report development

Problem resolution

Employee training and development

Multi-task management

Type 55 wpm

Filing

Cash register, fax machine, and ten key calculator

Scheduling

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with customers through phone, fax, email and in person to schedule appointments and answer inquiries.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

June 2002 to September 2012

Self Jefferson, OH

In-home Childcare Provider

In an effort to stay home with my young children, I provided childcare in my home for several children. This included normal day to day care along with a preschool learning time, outings, and working with a set schedule. I maintained organized, accurate records for billing and tax purposes. During this time I also had two separate part-time jobs to supplement my income. I am also currently the volunteer secretary of the board for the Jefferson Youth Football League.

November 2007 to October 2008

Redstone Schoolhouse Rock Creek, OH

Lead Toddler Teacher

I was responsible for planning daily activities and caring for up to 7 toddlers ages 18 months to 3 years.

April 2002 to May 2003

Discount Drug Mart Jefferson, OH

Part-time Cashier and Photo Technician

I trained new employees in customer service, cashier, and photo tech positions. Rang up customers, customer service and developed pictures.

August 1998 to March 2000

Kronheim's Furniture Eastlake, OH

Customer Service and Bookkeeping

Processed accounts receivable and accounts payable.

Scheduled and confirmed appointments for deliveries.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Communicated with customers via phone, email and in person to obtain payments on outstanding while maintaining a positive and pleasant attitude.

I left this job to stay home with my children- the first of which was born just after I resigned.

August 1996 to August 1998

Dillard's Dept. Store Mentor, OH

Customer Service Rep and Store Auditor

Provided efficient customer service to customers.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

I left this position for one that offered benefits and was closer to home at the time.

Education

1994 Jefferson Area High School Jefferson, OH

High School Diploma

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